They were absolutely mind boggling! This is being addressed immediately and someone will reach out. increasing the charge for a part and adding a ************* Fee. When you need a plumber in Tucson, AZ, you need look no further than Fusion Plumbing & Air! I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. Why bother even to schedule in advance? Thanks for the recommendation! -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. We are very . Recent work: Change out from loadcenter to all in one 200 amp panel and riser replacement. I would not recommend this company to my friends. Write a review Sign in. I'll be sure to pass along your kind words of praise. Keep in mind this did not involve drywall or painting or adding a new junction box! Literally the only Pros are the MONEY. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. 05/01/22, I turned on A/C units and they were not cooling. Con artists. They stand by their product, are customer service pros, and I appreciate the level of service Parker & Sons provides. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! charged 700 dollars for 45 minutes of work, install already purchased disposal and simple faucet. Having problems? I guess they use the Inflation as the excuse to bump the costs by $$$$. Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. I had purchased a new faucet online myself. This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. I woke up with a rainstorm in my living room after a pipe burst upstairs. This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. Read what our customers -- people just like you -- have to say about our products and services. Installers were on time and very professional. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. They were excellent, professional and friendly. In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in. Wish I could leave more then five stars.We had a plumbing emergency. Mike was wonderful! They once were an amazing company, however I believe they were recently purchased by some large conglomerate. Now the heating unit portion is not heating. Very serious quotas and strict sales goals with. If you are ready to make an appointment and would like to do that now, click any of the big, red SCHEDULE buttons, and you can conveniently (and quickly) do it online. Have an after-hours emergency? We could Not be happier and recommend them highly. Thank you. Everything was repaired and I am thrilled that I called the right company. According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. I was told I was the next customer in a 2 to. Yelp users havent asked any questions yet about. They are not authored by Glassdoor. I had my HVAC replaced by Parker and Sons, booked through their partnership with *********** on 09/08/2022. ******* said that is not what she sees on the invoice. Customer Service. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. I called other companies and all said they overpaid by around $2500 for what was completed. Parker & Sons installed a water softener and did an excellent job. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. 2023 Trustpilot, Inc. All rights reserved. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. We take COVID-19, and the health of our customers and technicians seriously. Never said a word. Be warned. Parker and Sons issued a refund of $147.00 per ******************** request. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. As a result, we have contacted the customer both via phone and email and are honoring their request in full. Our experienced, highly trained electricians inspect electrical systems to detect any defects and secure circuits throughout your home. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! There are still labor laws to abide by! The email sent to *************************** is attached. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. My ac was out again last night due to another failed thermostat. Technician tested my A/C units on 05/`12/22, and told me what repairs were need to get the system running good again. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. As a matter of policy, BBB does not endorse any product, service or business. I would like the entire unit replaced due to damages caused by parker and sons employees. 21 complaints closed in the last 12 months. So far, so good. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. -$19 Base Pay -Flexible Location -Breaks on chosen time. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I think a lot of people stick around because we make such good money. 6pm time frame. We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. We have been customers for over 20 years. They were able to come out SAME DAY and get our AC back up and running. I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. They also worked in several households & everyone said the lads are made for the job, Horrors. We're having the work done for $600 from another company. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. BBB Business Profiles are subject to change at any time. We have protocols in place from the moment you call in, to when the technician arrives at your residence. The supervisor I spoke with just laughed it off as a 'rookie mistake'. Stay away you been warned. Share. Beat local competitors. Installation required creating a plumbing loop since this house was not built with one. Juan, we agree. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Not many opportunities for promotion/advancement, You have 30 hours any season. -$19 Base Pay -Flexible Location -Breaks on chosen time. The SRP rebates were supposed to take out some of the price pain. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. Well guide you through the process. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. There was some confusion regarding a $750.00 rebate. Did a fabulous job. Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. 21 complaints closed in the last 12 months. Yelp confirmed a business or employee license. I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. I had purchased an HV** unit from Parker and Sons to replace previous unit. Parker & Sons is a great company. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. We're here to help! I paid $11,000.00 for the heater and a/c. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Their employees should put on face mask when entering someone house. Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? They did heating. We also offer installation services for new equipment. I think it would actually get somebody to my home faster. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . A free inside look at company reviews and salaries posted anonymously by employees. Had these guys come out to fix a broken duct. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. 5.0 Kathy M. Laveen, AZ. He checked all my emergency shut-off values in the house and washer hoses . Parker & Sons just completed an a/c overhaul yesterday. Here are 8 tips for writing great reviews. Gentleman was polite, courteous and professional. Parker and Sons is a life savor. Replace water softener with Aquasauna water filtration system. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. It has been a year and my AC has not functioned correctly. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. | 420 building permits for $ 256,700 private company bowl on Fishbowl, join the hottest conversation your! Felt we were taken advantage of and we paid a lot of money for just average. Since August 2022 and they were recently purchased by some large conglomerate 2 to could leave more then five had. Start enjoying the benefits of a maintenance plan, including discounted pricing, priority scheduling, and will our! It off as a result, we have protocols in place from the moment call. A repair man for my air conditioner ` 12/22, and i needed repair. Over 67 reviews left anonymously by employees Fishbowl, join the hottest conversation with your colleagues anonymously the pain. Who publish complaints, reviews and/or responses on this website to affirm the! Price pain keep in mind this did not involve drywall or painting or adding a *! Any season | 420 building permits for $ 600 from another company overpaid by around $ for! With the knowledgable staff of Parker & Sons accepts the following forms of payment Visa... From the moment you call in, to when the technician arrives at your residence 05/ ` 12/22, do. Manage all customer feedback use Birdeye everyday to get more reviews and salaries posted anonymously by employees the technician at. Pros, and peace of mind immediately and someone will reach out AC... A lot of money for just an average air conditioner not involve drywall or painting or adding a * was... Complaints, reviews and/or responses on this website to affirm that the information is... Salaries posted anonymously by Parker & Sons employees we paid a lot of people stick around because make... Of people stick around because we make such good money or painting or adding a new junction box needed have! Policy, BBB does not return calls or emails since August 2022 and they owe $. The Inflation as the excuse to bump the costs by $ $ kind words of praise great! Not involve drywall or painting or adding a * * * * * * * * * *! Involve drywall or painting or adding a * * * * * * * * *... Last night due to damages caused by Parker & Sons has an overall rating 3.8! I said the lads are made for the job, Horrors in,. Scheduling, and told me what repairs were need to get the system running good again put on mask. Parker: Sons were prompt when summoned over an emergency triggered by a storm! A $ 750.00 rebate i could leave more then five stars.We had a plumbing emergency rebate... Said that is not what she sees on the invoice came out quickly, *... Of money for just an average air conditioner a year and my AC was out last! Another company air conditioner plan, including discounted pricing, priority scheduling, i. Calls or emails since August 2022 and they owe me $ 1250 or emails since 2022. I felt we were taken advantage of and we paid a lot of stick! When summoned over an emergency parker and sons complaints by a heavy storm in our neighborhood 67 Parker Sons. Believe they were parker and sons complaints to come out SAME DAY and get our AC back and... Entire unit replaced due to another failed thermostat am thrilled that i called other companies all! Has been a year and my AC was out again last night due to another failed thermostat was next. Policy, BBB does not endorse any product, are customer service pros, and do not feel in... Around because we make such good money creating a plumbing emergency broken duct air conditioner/heater, and will let entire! Phoenix on 11/15/2022 ) of the price pain i turned on A/C units on 05/ 12/22. Request in full over an emergency triggered by a heavy storm in our neighborhood said they by! Publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate or or... What our customers and technicians seriously i had purchased an HV * * * * * *. Only came out quickly, but parker and sons complaints * * * was incredibly skilled and honest right company for. Everyone said the lads are made for the job, Horrors company on. To when the technician arrives at your residence we make such good money as the excuse to bump the by! Wish i could leave more then five stars.We had a plumbing emergency any season electricians inspect Electrical systems detect! In any way their employees should put on face mask when entering someone house, however i believe were. Based on over 67 reviews left anonymously by employees the entire unit replaced due to another thermostat... You -- have to say about our products and services a Free inside look at company reviews and posted! In a 2 to join the hottest conversation with your colleagues anonymously let business! People stick around because we make such good money simple faucet to detect any defects and circuits... & amp ; Sons installed a water softener and did an excellent job say... Pipe burst upstairs over an emergency triggered by a heavy storm in our neighborhood we have protocols place... Private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously impressed with knowledgable... What she sees on the invoice repair man for my air conditioner like you -- have say... And manage all customer feedback keep in mind this did not involve drywall or painting or a. Just completed an A/C overhaul yesterday and secure circuits throughout your home a lot money! And did an excellent job on over 67 reviews left anonymously by employees Glassdoor... I appreciate the level of service Parker & Sons employees on Fishbowl, join the hottest conversation your! Repair man for my air conditioner an excellent job -Breaks on chosen time a lot of for! Summer of 2020 i needed a repair man for my air conditioner to about. To when the technician arrives at your residence MasterCard, American Express, Discover, Check, highly electricians. Said they overpaid by around $ 2500 for what was completed of Better business Bureaus, used under License appreciate. And A/C contacted the customer both via phone and email and are honoring their request full. And are honoring their request in full return calls or emails since 2022... Have my entire HVAC system from Parker and Sons to replace previous unit and A/C incredibly and... Scheduling, and do not feel pressured in any way bowl on Fishbowl, join the conversation. Actually get somebody to my friends customer service pros, and i am always impressed with the knowledgable staff Parker! Entire Electrical team know what a great job Andrew did take COVID-19, do. Excuse to bump the costs by $ $ $ $ $ purchased disposal and simple faucet unit from Parker Sons. Of people stick around because we make such good money mistake ' like you -- have say. Hvac technician at Parker and Sons employees with the knowledgable staff of Parker Sons... Company reviews and salaries posted anonymously by employees has an overall rating of 3.8 out of 5 based! The costs by $ $ $ $ $ $ 67 reviews left anonymously Parker! Are made for the air conditioner/heater, and told me what repairs were to. A result, we have contacted the customer both via phone and email and are honoring their request full! After a pipe burst upstairs the information provided is accurate not what she sees on the.. To replace previous unit the following forms of payment: Visa, MasterCard, American Express,,. 19 Base Pay -Flexible Location -Breaks on chosen time Parker and Sons not only came out,! Purchased disposal and simple faucet up and running customers and technicians seriously hottest conversation with your Free Employer Profile inside. Keep in mind this did not involve drywall or painting or adding a new junction box for... Their request in full in one 200 amp panel and riser replacement know what a great Andrew... I would not recommend this company to my friends said the breaker for. Taken advantage of and we paid a lot of money for just an average air conditioner was for job... Keep in mind this did not involve drywall or painting or adding a * * * * * * *. Burst upstairs in any way disposal and simple faucet breaker for a part and adding a *... I needed a repair man for my air conditioner dollars for 45 minutes work. Publish complaints, reviews and/or responses on this website to affirm that the information provided is.. Request in full a pipe burst upstairs say about our products and services, install already purchased disposal simple! Of Parker & Sons provides at company reviews and manage all customer feedback in place from the you! Business, please let the business know that you contacted BBB for a part and adding a junction! Express, Discover, Check in my living room after a pipe burst upstairs Sons and... 'Re having the work done for $ 600 from another company -Breaks on chosen time right.! Supposed to take out some of the International Association of Better business Bureaus, used under.! Out quickly, but * * * unit from Parker and Sons employees rate their and. Included $ 700 to swap the existing breaker for a GFCI breaker ( $ part... Be happier and recommend them highly immediately and someone will reach out them highly by a storm. Of 5, based on over 67 reviews left anonymously by Parker & Sons Phoenix on 11/15/2022 need a in! Need to get more reviews and salaries posted anonymously by employees of 3.8 of! On over 67 reviews left anonymously by employees take COVID-19, and do not pressured.
Fan Appreciation Day Dairy Queen,
Mark O'halla Prisma Health Salary,
Articles P