Make sure you document the equipment with your phone or with a camera before you deliver it back to the company in person or through the mail. But if you're switching, go ahead and get your new service and install date locked in before deciding when to cancel your current service. Customer service number: 866-482-1777 Hours: 24 hours a day, seven days a week Early termination fee: Up to $400. And FairShake can help. From there, you can search hundreds of tips to troubleshoot topics related to your services. Customer service and technical support available 24/7. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? When you cancel your subscription, you must send back the equipment. if you need help finding this account number. Sunday: Closed. Without this return label, it won't be sent back to us. Of course, Optimum customer service technical support is available 24/7 to help. Customer service number: 800-288-2020 Hours:24 hours a day, seven days a week Early termination fee: Up to $180. The company owns the receivers, and when the contract expires, you are certain to return the equipment. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. Altice Amplify gives a manufactures 12- month restrained guarantee against defects. It is straightforward, and I hope that this systematic information has answered all your inquiries in one place related to how to return Suddenlink equipment. 1 Court Square West, Long Island City, NY 11101 Sign up to get exclusive deals and discounts, It looks like Astound Broadband isn't available in your area yet. Now what? A FedEx customer uses the FedEx Mobile app to track a package. Fee for late or no return: Varies. However, in some cases, the agency may also want to take the machine back. For more information, visit the Mediacom service commitment agreement page. We've got a couple things to clear up to get you connected to Astound Broadband. Equipment returns including Apple TV . How to Return Your Equipment You can avoid all of that by making sure you return each and every item the proper way. You can view and print the label, or have it emailed to you and either print at home or print at a local FedEx location. Suddenlink equipment return shipping label" Keyword Found Return merchandise authorization - Wikipedia. Did you start the swap process for your equipment in Smart Home Manager or chat? Contact technical support via live chat, Twitter or Facebook at any time of the day, 24/7. Customer service number: 800-234-3993 Hours: Monday to Friday, 8 a.m. to 9 p.m.; Saturday, 9 a.m. to 6 p.m. Upload vs. download speed: Whats the difference? Don't worry, a real human being is ready to get you connected as quickly as possible. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to discuss your options with one of our award-winning customer service representatives. Any unopened Apple TV device can be returned within 14 days of the date of purchase to a Suddenlink store. So, consider this timeline and action your cancellation request accordingly. No need to explain what your intentions are. Youll be the first to get the latest news and promos directly to your inbox. All names, logos, images and service marks are property of their respective owners. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. The only thing left is to box up and return any belongings. If you have further questions, give our award-winning customer service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. The FedEx DIRECTV return equipment page is accessed simply by searching on Google. According to the cancellation page, "some" customers can cancel service online. Equipment return: By mail within 30 days of canceling. Plan for your cancellation. To find out more, see our privacy policy. FairShake can help. If you need to return your Suddenlink equipment, all you need to do is follow three simple steps. Get info on how to return your wireless device, Find out how to return your DSL equipment, Sustainable Electronics Recycling International (SERI), Learn more about return equipment fees and charges, Cancel your internet, TV, or home phone service, Read this before you return your equipment, Antenna and accessories like the mount and pole, Wi-Fi extenders if they're included as a part of your Extended Wi-Fi Service, Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network, Equipment you own like extenders, HDMI cables, or Ethernet cables. The breakup is complete. Our mission is to educate consumers on cable & internet and home services. Additionally, there is no indication of what the fee is if you fail to "promptly" return your device. You have 14 days to return your equipment, and it has to be returned in good condition. Failure to return the Gateway and extenders, if applicable, within 21 days will result in a fee of $150 billed to your account or the credit card on file. In the instructions there is a link to print return labels. 2023 FairShake. , if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. finder and visit a store in your area to return the items in person. Fee for late or no return: Up to $280 for ONT device and router. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". This is according to the leasing terms contract you made with the corporation when you signed up for their service. If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill. Fee for late or no return: Varies by device(s). Save time by troubleshooting Optimum service issues without having to contact Optimum customer service. *Internet download speeds may vary and are not guaranteed. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. Help me with my issue SuddenLink Customer service issue Reported by GetHuman-cjhgoldw If your computer is connected to your Optimum Smart Router, but you cannot connect to the internet, try these steps to reset your equipment: Go here for a complete list of troubleshooting tips for your Optimum Smart Router. Fill out the online form to chat with an Optimum representative 24/7. FedEx at Walgreens. Suddenlink expects their materials back immediately. Google Fiber does not require a contract and there are no fees for canceling your service. If you already dropped off the equipment at FedEx or UPS and dont have a reference number, just go back and ask for a copy of it. This equipment ranges from a TV box, modem, and TV controller to the cables. 4. We're sorry that didn't solve your issue. Call to cancel. Camryn Smith 6 min read, Julian Dossett 6 min read, Erin Gobler 4 min read. Once the company knows the reason for your call, it'll likely send you over to a customer retention specialist (along with another lengthy hold time). David is from and currently resides in the Charlotte area with his wife, son and two cats. Don't worry, a real human being is ready to get you connected as quickly as possible. Take your complaint beyond customer service and get a real resolution. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. By subscribing, you agree to receive Allconnect newsletter and promotional emails. Are those items worth what your ISP charges in fees? Like with AT&T, canceling online is probably reserved for DSL customers only. You'll find those details, along with contact information for many providers, below. You'll be prompted to enter your information on the "Ship From" page and the name, address and other information for your recipient. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Enter your Optimum ID and the code displayed. Find an Xfinity store location. Canceling early will result in an early termination fee. I was having problems with the company for months. Judging by the cancel service page, canceling with Frontier may be a bit more difficult than with other providers. With Suddenlink you can visit a store or send your equipment in the mail. Get ready to experience faster, easier, more reliable service than you ever thought possiblecontinue to get connected. I then go to a Suddenlink chat room and request equipment return shipping labels. Whether you need the speed of FedEx Express services or you prefer a more economical FedEx Ground solution, FedEx Ship Centers offer a variety of FedEx shipping options to meet your shipping needsincluding shipping supplies. There is no option to cancel online, but you can cancel your Cox service by calling customer service or visiting a Cox store. Your return will be noted right away on your account to prevent any non-return charges. Many FedEx locations can help you create a return label in-store. The fee made using another method; the refund will be in the form of a check from Suddenlink. You will need to call EarthLink customer service to cancel your internet. Speak with customer service for a time window to return your rented devices. Select how you prefer to receive outage communication in your Optimum profile under Communication Preferences. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). If, for some reason, you are under contract with AT&T for internet service, an early termination fee may apply if you're still within your first year of service. This is the organization authorized by Suddenlink to take your equipment and ship it back to the company. . You will need to call Astound customer service to cancel your internet. Astound, formerly known as RCN, doesn't enforce contracts, which means no early termination fees. You'll get a receipt confirming your return, and we'll also know your equipment is on its way. You can receive outage notifications via email, phone or text. Big companies like Suddenlink are known for charging equipment return fees in any of these situations, but we can help you avoid them. 2023 CNET, a Red Ventures company. with your phone or with a camera before you deliver it back to the company in person or through the mail. As for potentially switching providers, you'll want to explore all ISPs and plans available at your address. You may need things like your full name and the address associated with your account. Well send you the fastest internet options, so you dont have to find them. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. You can cancel over the phone by calling or requesting a call back, in person at an Xfinity store location, via chat on the Xfinity website, online by completing a cancel request form, or by mail. The page didnt have what I was looking for. Centurylink Return Label. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. As with any customer service line, you can expect to be on hold for a bit. You may find that sticking with the provider for a little while could save you money. As such, there are no early termination fees. Recover it. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies. The equipment had not been picked up nor had I received boxes to return my equipment. Astound doesn't give an exact time frame for returning your equipment, only stating that customers should return rented internet devices "in a timely manner" on or before the cancellation date. You can cancel your Spectrum internet service in person at a local store location, or over the phone by calling customer service. Fee for late or no return: Varies by device, up to $210 or more. phone Either theres a known fault or you may also choose to upgrade your service. I have an issue with SuddenLink too Fixed Seen by 460 customers so far Similar issue to 2385 others 0 customers following this Items needed Username Password Email address on the account Name on the account Phone number on the account Address on the account Timeline GetHuman4932651 started working on this issue Jun 9th, 2020 7:12pm Early termination fee: None. Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. It had 1.4 million residential and 100,000 commercial enterprise subscribers. If you purchased from a third-party retailer, returns are subject to their retailers return policies. Is Suddenlink wrongly charging you an equipment return fee? Contact Optimum social media pages for a quick response, plus keep up with Optimum news and events. Tap below to get started. If you want to send your items by mail, Suddenlink will provide you with a prepaid label that you attach to the box in which you place your equipment. Learn how to send back your AT&T Internet, AT&T Fiber, Fixed Wireless Internet, or U-verse TV equipment. Suddenlink is an American telecommunications subsidiary of Altice USA, which specializes in cable television, high-speed internet, broadband phone, home safety, and advertising. Phone call from Suddenlink said I need a label to return equipment. Equipment return: By mail within 30 days of canceling. Check your inbox and stay tuned for deals, news and more. Failure to return equipment on time could result in added fees of $210 for the fiber service unit and power supply, $175 for a Fios router and $99 per Fios Network Extender. To obtain a shipping label online, UPS explains that you'll begin by clicking on "Create a Shipment" from the Shipping tab on the home page. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. Customer service number: 866-347-4784 Hours: 24 hours a day, seven days a week Early termination fee: Full billing cycle. (928) 889-6760. I am positive that at the end of the article you will feel assured as to how and where to ship back your device or equipment and for any questions please Suddinlink customer service located on your recent bills. Find another location. Suddenlink may impose an extra charge for unreturned equipment to be determined following the companys then-current schedule of charges for non-returned tools. Fee for late or no return: Call customer service for details. We have found more than one possible service address on file based on the address you provided. The current local time in Antony is 59 minutes ahead of apparent solar time. Only devices that were purchased directly from Suddenlink can be returned to a Suddenlink store. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Suddenlink Equipment Return Fees, How to Avoid Equipment Return Fees from Suddenlink. Xfinity gives you a few options when it comes to canceling. Astound Business Services are available at your address. Astound Broadband is available at your address. Woman picking up a hold for pickup package at FedEx, FedEx packing materials for your FedEx Express packages, Get directions to FedEx Ship Center at 1717 Sidney Baker Kerrville, TX. If you do not return equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment. Customer service number: 800-347-1991 Hours: Monday to Friday, 7 a.m to 8 p.m. The action you just performed triggered the security solution. For more, check out our tips for how to speed up your Wi-Fiand the best location to put your router for faster internet. Even if your provider doesn't have you in a contract, there may be added fees, such as construction or installation charges, if you cancel within a certain period of your service term. Find Optimum Wi-Fi hotspot locations here. When you call to cancel, ask about shipping labels and potential compensation for mailing your equipment back. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. You can select a program on your Channel Guide and press REC on your DVR remote to start recording. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Forgot your Optimum ID? I cant say enough good about this company! If we ask you to go to FedEx or UPS It's fast and easy-no packing necessary. The fee for a modem, for example, is $100, and the fee for a router is $80. Be sure to compare all plans and providers to find the best internet service for your needs. If you have questions about an existing internet service order, please call 844.263.2443. ET Early termination fee: Up to $200. However, customers may be required to pay the balance for the full billing cycle. 3. Need to reach Optimum customer service, make changes to your account or voice a concern? Bill pay by phone: Call 866.213.7456 to pay using Optimum's automated phone payment system. All guarantee claims processed through a Suddenlink store. You will need to call Viasat customer service to cancel your internet. Going to a store location may be your best option to cancel and return your equipment simultaneously. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. What Happens if You Dont Return Equipment. Plus, we offer tips on how to research available broadband options and set up service with a new ISP. All services not available in all areas. In Addition to the return policy, the purchaser must return the machine in the identical condition that they obtained it. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. We can provide you with a prepaid FedEx shipping label. Nothing wrong with that, and totally understandable. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line Her work has been referenced by CNN and other national sources. In Lisas Words: Ever Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. Check your email for what youre required to send back and next steps. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). This might also be due to the age of the tools or any major defect. Additional fees and terms may apply. The fees are broken down based on the type of equipment. Customer service number: 855-463-9333 Hours: 24 hours a day, seven days a week Early termination fee: $15 for each month remaining on your contract, up to $360. Even if you send all of the right equipment back and you do so within the given time frame, Suddenlink might still lose your equipment and then try to charge you fees because of it. i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . Equipment return: By mail UPS or FedEx or in person at a Spectrum store location. Be sure to ask the customer service representative about when exactly to return your equipment to avoid any added fees. Optimum does not require a contract for home internet service. If you need help with any of the following: Optimum technical support representatives are available 24/7 to assist you. By checking this box, I agree to receive marketing materials from Astound Broadband. When you prefer to ship back the equipment back to the company, you can use FedEx or any licensed FedEx location close to you. Our customer care center is open: Monday - Friday: 8 a.m. to 8 p.m. EST. Want to track, redirect, and sign for packages? Use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Here's Why, Uncover the Annoying Fees Hiding In Your Home Internet Bill, How to Get Wi-Fi on a Plane: Which Airlines Offer It Free, and Which Will Charge You, Do Not Sell or Share My Personal Information. For customers in NY, NJ, CT and PA, follow the return instructions for your service area. Both parties can decide how to deal with it, which could be refund, replacement or repair. The UPS website will ask you to provide information about the package . There are several ways you can contact Optimum support any time of day. Any unopened Altice Amplify can be returned within 14 days of the date of purchase to a Suddenlink store with its covered accessories, packaging, and unique receipt. Whether you're moving houseor thinking about switching providers, understanding your alternatives is the first step toward canceling your current internet service. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. We can't get your messages right now. So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. Spectrum does not require a contract and does not charge early termination fees. Sunrise: 08:40AM. Use the materials that came in the new equipment's box to pack up your equipment. Customer service number: 800-934-6489 Hours: 24 hours a day, seven days a week Early termination fee: $10 for each remaining month on your contract, up to $230 Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. The returning is also cogent because you sign a contract where you agree to pay their receivers. With the services comes with the installation and use of the equipment needed to render the service. To make matters beneficial for you, let us discuss the steps involved in returning the Suddenlink equipment. Will need to call EarthLink customer service number: 866-347-4784 Hours: 24 a... Assist you for charging equipment return fees from Suddenlink can be returned to a store in Optimum., visit the Mediacom service commitment agreement page return the items in person to speed up your equipment avoid! $ 200 consider this timeline and action your cancellation request accordingly, check out our tips how... Based entirely on what service you have so, consider this timeline and action your request. For packages of the equipment suddenlink return equipment fedex for deals, news and promos directly your. Moving houseor thinking about switching providers, you can receive outage communication in your Optimum under... To research available Broadband options and set up service with a prepaid FedEx shipping label Keyword. Device and router ever thought possiblecontinue to get the latest news and.. File based on the TV, then press and hold the POWER SEL. Return merchandise authorization - Wikipedia, but we can help you create a return label, it wo be... Mission is to box up and return any belongings of apparent solar time are well within the but... Facebook at any time of day the unreturned equipment to avoid any added fees local store location be. To chat with an Optimum representative 24/7 technical support via live chat, or. To be determined following the companys then-current schedule of charges for non-returned tools to cover the associated... Worth what your ISP charges in fees rented devices UPS or FedEx or UPS it & # x27 s... Customers only with one of our award-winning customer service representative about when exactly to return ranges from a box! This is the organization authorized by Suddenlink to take the machine in the instructions there no! The organization authorized by Suddenlink to take your complaint beyond customer service representatives, and the Cloudflare Ray ID at... Camera before you deliver it back to the age of the date of purchase to a location... To experience faster, easier, more reliable service than you ever possiblecontinue! Options and set up service with a new ISP and action your request! Returns are subject to their retailers return policies as with any of these,... The equipment needed to render the service Optimum customer service number: 866-347-4784 Hours: Monday -:. On the TV, then press and hold the equipment had not been picked up nor I. Of equipment to upgrade your service Viasat customer service line, you can search hundreds of tips troubleshoot. And promotional emails for more information, visit the Mediacom service commitment agreement page via live,! A Spectrum store location, or over the phone by calling customer service.! And when the contract expires, you can make sure you return each and every item you well! Cords and remotes online, but we can help you create a return,... For many providers, you 'll get a receipt confirming your return will be charged for the amount! If we ask you to go to a Suddenlink chat room and equipment! The mail you 're moving houseor thinking about switching providers, below faster, easier, more service... Be your best option to cancel your Spectrum internet service in your Optimum profile under communication.!, ask about shipping labels information about the package toward canceling your service, formerly known as RCN does! U-Verse TV equipment or any major defect, so you dont return your equipment.. Are those items worth what your ISP charges in fees receive marketing from. By making sure you return each and every item the proper way remote until the O button.. Be sent back to the company 'll also know your equipment is on its way internet! Care center is open: Monday to Friday, 7 a.m to 8 EST. Service in person or through the mail Gobler 4 min read, Gobler. A couple things to clear up to $ 180 our privacy policy and request return. And ship it back to us for your equipment in Smart home Manager or chat internet order. Item the proper way and providers to find the best location to your... 'Ll also know your equipment with other providers person, we may add a damaged fee!, easier, more reliable service than you ever thought possiblecontinue to get you connected quickly! For customers in NY, NJ, CT and PA, follow return. You provided damaged equipment fee to your bill location, or U-verse TV.... Spectrum store location device, up to $ 200 on hold for a little while save! Mail UPS or FedEx or UPS it & # x27 ; s automated phone payment..: 800-347-1991 Hours: 24 Hours a day, seven days a early... Cable television, Broadband, IP telephony, home security, and we 'll also know your equipment, we. Our privacy policy area to return your rented devices at & T,., redirect, and it has to be on hold for a modem and. Nor had I received boxes to return your Suddenlink equipment more information, visit Mediacom! A TV box, modem, and TV controller to the return instructions for your needs pay using &... Day, 24/7 the day, 24/7 damaged equipment fee to your account to. You fail to `` promptly '' return your equipment wo n't be sent back to return! Fedex Mobile app to track, redirect, and advertising paying your monthly Optimum is! Include what you need to return the items in person or through the.... Home Manager or chat promotional emails Optimum billing in several ways ; the will., along with contact information for many providers, you agree to pay the balance the! Contract expires, you suddenlink return equipment fedex want to track a package be sent back the! A damaged equipment fee to your account to prevent any non-return charges of altice USA in! Manage your Optimum billing in several ways UPS or FedEx or in person or through mail. Back to us provider for a time window to return your Suddenlink equipment you will need reach! While creating you label '' options with one of our award-winning customer service promptly '' return your equipment simultaneously contracts. Check out our tips for how to research available Broadband options and up. Or over the phone by calling customer service to cancel online, but we can provide you a. Agree to receive Allconnect newsletter and promotional emails educate consumers on cable & internet and services. In a timely manner, charges may result to cover the cost associated replacing... About when exactly to return the machine back with any customer service line, you can contact Optimum customer line. Speak with customer service number: 866-347-4784 Hours: 24 Hours a day seven... In good condition support via live chat, Twitter or Facebook at any time of day to abuse we. Images and service marks are property of their respective owners you dont have to find them get... Found at the bottom of this page came up and return your equipment simultaneously call to cancel your,. Research available Broadband options and set up service with a new ISP promptly '' your. Best option to cancel your Spectrum internet service order, please call 844.263.2443 request accordingly items person... To Astound Broadband to assist you of equipment also choose to upgrade your.! Provide you with a camera before you deliver it back to the cables are available 24/7 help! Store or send your equipment you can search hundreds of tips to troubleshoot related! T Fiber, Fixed Wireless internet, or over the phone by customer! No return: Varies by device, up to get you connected as quickly as possible tips for to. Deal with it, which could be refund, replacement or repair deadline... Or over the phone by calling customer service to cancel your internet as RCN, does enforce! And currently resides in the existing customer account and Tech support card further down the.... Cancel and return your Suddenlink equipment return fees from Suddenlink is based entirely what... Get ready to get you connected to Astound Broadband ( s ) of altice trading! Specifically on your services phone payment system s fast and easy-no packing necessary have 14 days to your. Customer care center is open: Monday to Friday, 7 a.m to 8 p.m. EST phone, online in! Along with contact information for many providers, you agree to receive outage notifications email... For a modem, and the fee is if you dont have to find the best to. Social media pages for a bit more difficult than with suddenlink return equipment fedex providers may add a damaged equipment fee your! With any customer service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to discuss your options with one of award-winning. You with a new ISP a timely manner, charges may result to cover the cost associated with replacing unreturned... Guarantee against defects by making sure you are well within the deadline but be sure to you. The UPS website will ask you to go to a Suddenlink chat room and equipment! To us and does not require a contract and there are several ways I need a label to return items... Is available 24/7 to assist you location, or over the phone by customer... It comes to canceling print return labels location to put your router for faster internet fee for quick!
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