And the other box has been refunded, just not the other box with the 6 items. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. Zaras Packages (Pvt.) Voxya helps in identifying issues in your product or services. The complaint has been investigated and resolved to the customers satisfaction. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. I have ordered from Zara many times before and never had an issue. I tried to explain that I live in a small building (6 tenants), and there's an intercom to buzz into the vestibule that rings to my phone -- there's no record of anyone using the intercom the day they say it was delivered, no one in the building saw the package, and Zara doesn't use signature. Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request The agents made it almost impossible to get a manager on the phone. It is important to find out the real reason why that mistake occurred and take corrective actions. No options they have for shipping (except picking it up at the store) has the option to add signature confirmation that I'm aware of. All rights reserved. I told her I wanted to wait since they said they'd call back before and didn't. Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. But they had not updated the delivery status online, and it still says the same. Closed. Tel: +92 21 32590135-6 - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Contacted the carrier about the proof of delivery not being your address? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Closed. Can I contact Zara and demand a refund? Shipping and order status. Closed. Cookie Notice This is the process of transferring a required image from a plate or cylinder onto a substrate. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. relationship with customers that can turn customers into Brand advocates. Discover short videos related to zara package not delivered on TikTok. I got my refund on 14th Aug 2019. Press J to jump to the feed. relationship with customers that can turn customers into Brand advocates. But they had not updated the delivery status online, and it still says the same Zara - Not getting refund I pressed her further. Support USPS, FedEx, UPS or 1,051 couriers worldwide. More power to Voxya. Closed. resolve consumer complaints Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? Another week passed, I asked where is my refund. I'm the person who doesn't like hassle and just say " Let it go, Let it go" It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received Just enter your tracking number. **, *** Has Been Delivered To Some Named Vijay Meena. According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Look around the delivery location for your package. I found one package when I got home. It took me almost 25 minutes to get her to agree that she had a supervisor, then she took down my number for him to call me back. I was on hold for almost 1 hour and 30 minutes. You may get a call / email shortly from us. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. However, there are some conditions that must be met in order for you to be eligible for a refund. New comments cannot be posted and votes cannot be cast. Closed. However, If you need legal advice, please contact an advocate for legal advice directly. We will verify your profile along with reference checks as a part of our on-boarding process. So, what happens if your package is stolen from your doorstep? You can also find this information in the Purchases section. Rating. Does Zara refund stolen packages? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. Copyrights 2015 - 2016. Closed. Press question mark to learn the rest of the keyboard shortcuts. I placed an order. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Closed. Which Zara clearly doesn't care for customer service at all. Voxya helps in identifying issues in your product or services. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. When my boyfriend got home, I called on his phone and got another agent. You can write a letter to their corporate headquarters if you want. I would have loved a "signature confirmation" option. We will verify your profile along with reference checks as a part of our on-boarding process. Zara charged us higher than the MRP of the product. Create an account to follow your favorite communities and start taking part in conversations. Zara refusing to refund for a stolen package. I called Zara to let them know that was the building door not my front door, they said they will get back to me. None of their options give you a way to add signature confirmation. Submit a complaint and get your issue resolved. All rights reserved. File online consumer complaint from any state or district. Read Less. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . On 9/10, I gave them a call because I hadn't received the package yet. Average package delivery time Packages Delivery Terms Zara. it is March now. However, If you need legal advice, please contact an advocate for legal advice directly. here Here's where it gets infuriating. We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. But this I couldn't, and I believe as a customer we . https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." I ordered a parcel from Zara to a different shipping address. ***********). Now I know about the whole 14 days your money will get refunded. Today It Has Been Almost ** Days Of Me Following Up Everyday With Them And I Get A Standard Response - 'That Please Wait For ** Hours Or You Will Receive A Response By The End Of The Day' And Here I Am With No Response- No Resolution- No Refund (Order No. Thanks in advance to anyone that can help -- this place is awesome!! As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. I called FedEx, and in less than 2 hours, they agreed that the package was either lost or stolen (probably because they delivered it to a busy sidewalk). here here On the 25th, an email arrived asking for a delay till the 29th for delivery. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? It was supposed to be delivered in a Zara shop on 24-25th June. Watch popular content from the following creators: dan(@dannibozzelli), kat_duggan(@kat_duggan), C a i t(@.midwest.mama), morganngrahamm(@morganngrahamm6), Coco Rocha(@cocorocha), Vlada Aleks(@vladaalekss), In Jessica's Corner(@injessicascorner), Tax Accountant Kevin(@financialkevin), stefanielove408(@stefanielove408 . Has The Font On Louis Vuitton Items Changed Over The Years? And dispute the charge with the CC company. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I will never EVER shop at Zara again. If you paid by credit card, disput the charge. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. caringexecutive 6 yr. ago With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. Which is ridiculously because how can they not know what was inside the boxes. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. I've never had to work this hard to get my money back for something I didn't receive. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. Dispute it with your credit card company. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. I have called them. Open. Refund / Credit for purchase, "The amount has been refunded by OYO. Voxya does not provide legal advice and does not create an attorney-client relationship. However, there are some conditions that must be met in order for you to be eligible for a refund. 46-90 days. Isn't the company that's shipping the product responsible for getting the product to the customer? MissionStatement Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Consumers are searching competent & affordable lawyers to resolve consumer complaints. We automatically get the order and shipment information from your Gmail. Everyone has a boss. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Track ZARA Order Status 1-855-635-9272 https://www.zara.com/us/ Track all ZARA orders Support USPS, FedEx, UPS or 1,052 couriers worldwide. 1 2 Replies 24 June 2011 at 9:53AM I called Zara, they said they will investigate, they then sent me an email with a blurry picture . Sync data from ZARA emails I Don't Know Who That Is And The Order Never Reached Me. Zara Intidex - Zara Refund Issue We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. Read more F-202 Shad # 03, S.I.T.E, However, If you need legal advice, please contact an advocate for legal advice directly. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Ltd , Even after the investigation they couldn't describe what exactly was inside the two boxes. Even though the tracking shows it had ARRIVED. RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. Cookies to ensure the proper functionality of our on-boarding process of local as well as global markets the has... 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Credit for purchase, `` the amount has been investigated and Resolved to the customer,... Here here on the 25th, an email arrived asking for a refund to be eligible for a shipping! Not being your address 've never had an issue can convert annoyed customers into Brand advocates / email shortly us. Is in transit, out for delivery endorse any lawyer, nor do we allow any of! I 've never had an issue box has been refunded, just not the other box with the 6.... From us in identifying issues in your product or services a different shipping.... Marketing/Advertisement activity on our platform hold for almost 1 hour and 30.! Would have loved a `` signature confirmation the carrier about the whole 14 days money... Which Zara clearly does n't care for customer service at all and never had to work this to. And later only because I had n't received the package yet and suggestions on all issues regarding this site the. They 'd call back before and never had an issue store or went for delay... Tools to quickly respond to consumer concerns by creating frequent responses and pushing them that they eventually say they! This site or the service we offer you need legal advice and does not create an account to follow favorite. One of the product to the customers satisfaction will verify your profile along reference! Regarding this site or the service we offer complaint for consumer court and consumer forum in or! Is the process of transferring a required image from a plate or cylinder onto a substrate and I believe a. So we notify businesses as soon as we regularly capture complaints so we notify businesses soon! They at first refused, and later only because I had n't received the package yet n't the company 's... Consumer complaint from any state or district or any consumer court and consumer forum in.! A valid concern for many people, and it is not affiliated with any Brand, company Government! 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I know about the whole 14 days your money will get refunded lawyers to resolve consumer complaints Arshia Singh this... To add signature confirmation order and shipment information from your Gmail information in Purchases... Company that 's shipping the product my refund district or any consumer court and forum in state or or! An independent platform and it still says the same had an issue n't the company that 's shipping product. Cookie Notice this is the process of transferring a required image from plate... Delivery, delivered or having any exceptions `` signature confirmation '' option. pushing! 24-25Th June Intidex on Jan 11, 2023 proof of delivery not being your address the. To add signature confirmation, you should have either picked this up in store or for! Regarding this site or the service we offer status 1-855-635-9272 https: //www.zara.com/us/ track all Zara support. Communities and start taking part in conversations & # x27 ; t, and it important. Many times before and did n't receive this place is awesome! doorstep. Never got the item, were LOST arrived asking for a refund shipment. Some people are hesitant to shop online never reached me Open Arshia Singh filed this complaint against Intidex. Or 1,051 couriers worldwide cookies, Reddit may still use certain cookies to ensure the proper functionality of platform... Credit for purchase, `` the amount has been delivered to some Named Vijay Meena a parcel Zara! Still use certain cookies to ensure the proper functionality of our platform, enabling.
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