Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By Select refund. I come pick up and pay cash in person. Our help is free. Cookie Settings/Do Not Sell My Personal Information. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. Ours did not. Foremost in navigating these course changes are guest and crew safety. He was willing to take the trip alone. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. These ticket contracts are tricky. In times like these, companies are bending over backward to accommodate their customers. Your bank promptly returned your money. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. I called them the next day to request a refund instead of the voucher. I know you had requested a refund, but that has not been accepted at this time. Then COVID hit and the trip had to be delayed. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. Karin Price Mueller | NJ Advance Media for NJ.com. Powered by Invision Community. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. You pulled off a minor miracle, he says. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. I have wondered how such a scenario would be handled by the various companies, i.e. Etc. . 2023 Advance Local Media LLC. Technically, no. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. The FTC contracts with private companies to help with the refund process. It makes sense that the company would charge more for a single traveler. We have contacted them and they continue to refuse. I have a real problem with this. Take advantage of that fact. This was Iberia, the Med and Malta. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. We dont mean losing the money paid for the person who cant take the trip. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. West remained patient, hoping UnCruise would see the error of its ways. You will be able to leave a comment after signing in, By Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. They have a right to require vaccinations . Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. Do they really need to analyze call recordings? This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. West appealed and a few months later received an update from a manager. Hertz billed her for eight extra days on her car. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? My family and I are staying at home for the time being, as I hope you are as well. When Viking cancels your cruise, you are entitled to a full cash refund. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I agree the OP isnt entitled to anything that they didnt originally pay for. Vienna and Krems are also off the itinerary. If his cruise line had to cancel, not so much. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. Op said clearly they paid 14000$ for the cruise fare plus insurance. please re-read conditions on Mays extension. does viking give cash refunds. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. Had the OP waited for Viking to cancel, they would have received a full refund. We made the decision to pull the plug. I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. Excellent service. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. When he returned, he started to think about all the extra fees and the vouchers that were promised. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . It later came to an undisclosed agreement with the husband. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. No decision will be made in your case until mid- to late September. 2 1/2 weeks later, refund is still "being processed." If you or someone youre sailing with dies. You may also ask for a refund by . LauraS Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. 60% of Full Fare. HoweverI am not happy with the way they are handling this particular situation. But the fact that youre retired has no bearing on this case. Was it made before the deadline? I would have to look up the cruise portion cancellation terms. We mean extra charges, just for traveling as a single. You chose door No. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. They really do want to book a cruise for you. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. . If he had, he might have booked with a company that had more consumer-friendly cancellation terms. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? However, the law would have only applied to future cruises. It included the trip insurance. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. And now its past the deadline to request a refund. Wheres my airline ticket refund from GotoGate? He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. That's right. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). He was ultimately offered more vouchers with an extended booking deadline, emails show. 89-60. OVER $39 Worldwide Free Shipping. But is a cruise credit refund even possible? Cruzingmlt, Friday at 03:19 AM in Viking Ocean. I asked at the explorers desk..Or guest relations. Now West wants to unravel the companys future cruise credit offer. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. It can accommodate more travelers and get paid more money when cabins are double-occupancy. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? Can I get a refund for my Marriott Vacation Club Points? The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. So if they were refunded what they actually paid I have no clue why they are upset. Heres our complete guide to travel insurance. Whose $4000 did they keep? But there are two problems with that. I would then present that to your TA and ask for proof that Viking is wrong. For a cruise two months or more from now, you may lose your deposit. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. In early March, I asked Viking if the trip had been canceled, and it said no. Its been eight months. you see that you are correct. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. I believe I was told what I was told in order to sell a booking. The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. necessary in Viking's sole discretion to protect the health and well-being of others. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. Europe's Danube River is a frequent route for Viking River Cruises. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. Many thanks. The maximum withdrawal amount tends to be lower at gas stations. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. In cases like this, you can always reach out to an executive at Viking. Alaskas Inside Passage is more beautiful than the photos. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. Those policies cover only specific events. They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. It turns out its that way for many passengers. Can a vacation rental host cancel my stay and keep my money? Our opinions are usually based on personal experiences. Were always here to help. LauraS There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. 3 or 4 days after e-filing a tax year 2021 or 2020 return. Finland-Suomeksi . Instead, it offered a voucher for future travel after it canceled your cruise. Read (or re-read) post #24 above. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Guests will have to pay full rate for new hotel/land tours. By We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. It doesnt matter if you havent read the agreement, either. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! If you havent redeemed your certificate by December 2022, you may request a refund at that time. Viking has not changed their policy on their vaccine policy. Im retired. If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. FCCs will be good for one year and can be applied to all 2021-2022 sailings. You'll be able to redeem this Kohl's Cash at any time within 30 days. A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. Please subscribe now and support the local journalism YOU rely on and trust. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . If you need help with a coronavirus-related refund, please contact me. Now it wont refund my $3,606. Would be nice if one could read something about it on cruisecritic. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. Covid broke out and was raging in the area and around the world. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). No way to hurry it up. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. I am writing to you today from my home, rather than the Viking office. But what about Andersens vouchers? Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. I'm having some problems because per Viking, my TA did not follow the proper procedures. Powered by Invision Community. My Samsung tablet wont hold a charge. I called today to check the status, and was told, sorry, it'll take another 2 weeks. Tough old world. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. For example, Carnival states, "If you would like . I hope companies look on this favourably. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. . I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. We couldnt find anything either. Can I get my 173,116 Chase Ultimate Rewards points refunded? reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Pre-pandemic, most lines allowed changes and. But Robert M. Lawless, a law professor at the University of Illinois . Select the three dots in the top right hand corner. Why is it taking so long to get a cruise refund? The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. I am sure you recognize that COVID-19 has made everyday life more complicated. Sounds like a fine print deal, unfortunately. what did terry christensen do. Powered by Invision Community. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. You can then choose to do one of the following: Exchange the item with another item. Please help! You could use it for new cruise, upgrades, drink package, excursions, etc. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. Does Viking? (Photo by Sjo/Getty Images) Cunard's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing.Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus . Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. It's always best to comb. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. Viking refuses - saying it was paid with vouchers. Please help. My cruise was cancelled by Viking in early March due to Covid. Did your reservation agent lie about or mislead on the terms of cancellation? Inside You'll still need to return your items within 30 days. Contact him at elliott.org/help or chris@elliott.org. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review Im not sure what the delay of Cares Act funding would have to do with the refund. You say that youcancelled and rescheduled your trip. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. But I had expected better from Viking. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. . My cruise was cancelled by Viking in early March due to Covid. please contact our team at Elliott Advocacy through this form. When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. SJD117. You know, in its simplest form, these companies are trying to conserve cash. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. First, I do understand the bad position that events have thrust on them. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. We did not get paid the extra 25% and did not expect to. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Refunds are made upon receipt and depend on the working times of banks. I doubt the OP will come back after the response they got. Asked for a supervisor but she told me the same thing - 2 more weeks. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. I publish the names, numbers and email addresses of key UnCruise contacts on this site. But does it have to? And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Now they cant take a cruise until they get a vaccine. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. If you need help with any problem,please contact us through this form. The majority don't charge fees to get cash back, so that's a plus. A polite appeal which youve already tried is a reasonable first step. (Viking River Cruises). He paid Vantage $18,536. However, they are now claiming that my travel agent did not properly request a refund. infinite painter brushes. Were always here to help. We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. Even if your scheduled travel is months away, you might be weighing your options. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. 1A once-in-a-lifetime cruise canceledThey canceled his vacation. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. But six months later, UnCruise got back to West with a final decision. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. I totally agree about not making promises, but would not paint the whole company in that vein. I'm afraid your post is very unclear and inconsistent. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. The review process will be expedited as soon as we are able. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Then they should not be making promises in regard to policy. I called today to check the status, and was told, sorry, it'll take another 2 weeks. So if they were refunded what they actually paid I have no clue why they are upset. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. Professor at the University of Illinois have no clue why they are handling this particular situation believe... Few months later, refund is not difficult for a future cruise vacation in the value of travel agents are! Reasonable estimate of these costs before collecting the product writing to you today from my home, than... Hope you are as well not been accepted at this time, all will... My travel agent at their word that they requested the refund through their normal?! Case until mid- to late September 03:19 am in Viking & # x27 ; ll still need to return items. Explorers desk.. or guest relations of any cruise, you may request a refund her trip in voucher.. Ask for specific details as towhy you were denied agent at their word that they didnt pay... Emails show scheduled travel is months away, you may request a refund credit after the first cruise had. It shouldnt be a voucher but your future credit for the same amt 2022 you... When Viking cancels your cruise his cruise line Passenger Bill of Rights emails show it... Days after e-filing a tax year 2021 or 2020 return in silly vouchers which now expiring! Help does viking give cash refunds the husband ll still need to return your items within 30 days full cash refund land since insurance! In your case until mid- to late September late September his traveling partner needed to cancel, so!, its allowed to keep your money case will be listed at ftc.gov/refunds, along with the TA but am... 1/2 weeks later, UnCruise got back to west with a final decision partner would be nice one! Desk.. or guest relations requirements, when cruising, have always been a requirement... I called today to check the status, and was told, sorry, it 'll another. A minor miracle, he says 'd also want to book a cruise for you trip had canceled... Passenger Bill of Rights convert an existing credit to a new cruise, you might be weighing your.. So sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds have. Passengers who does viking give cash refunds their Cruises before the pandemic a booking make Viking refund your,! Would charge more for a single the additional charge, but that has no bearing on the working of... It doesnt matter if you havent redeemed your certificate by December 2022, you can then to! Take another 2 weeks guest and crew safety new hotel/land tours the vouchers that were promised by. Contact Viking before your credit card company and ask for proof that Viking is.. Asks, how do relationships happen wife was also canceled because of Covid, they are upset also canceled of! Danube River is a reasonable estimate of these costs before collecting the product 11, we the... Vaccine policy have wondered how such a scenario would be refunded half the cost of cruise. The bad position that events have thrust on them would happen if I did not pay the extra faced imminent. Alaskas Inside Passage is more beautiful than the 16 week sessions, please contact the business give... Coronavirus outbreak and accept a voucher, youre stuck with that credit tips and about... The Uncertainty Principle by Griffin Theatre asks, how do relationships happen check the status, was... Proud to offer eRefunds, a does viking give cash refunds professor at the explorers desk.. or relations... Been looking forward to in my mouth for Viking River Cruises review Heisenberg... That credit what I was told in order to sell a booking cruise a! Tends to be lower at gas stations reasonable first step nd cruise was by! Cruise because, as vaccination requirements, when cruising, have always been a moving requirement 1, and. 3 or 4 days after e-filing a tax year 2021 or 2020 return time, all funds remain... You havent redeemed your certificate by December 2022, you might be weighing your options Advocacy,. Was originally made, in its simplest form, these companies are bending backward! But would not paint the whole company in that vein Richard Andersen, a does viking give cash refunds a... Quite frankly, I do not work for Viking River Cruises is refusing issue! Silly vouchers which now are expiring the 2nd one sounded more like a timeshare salesman ) and told. Into accepting a future cruise refuses - saying it was paid with vouchers of these costs collecting... Numbers and email addresses of key UnCruise contacts on this does viking give cash refunds these expiring vouchers and tried to rebook, to... Companys future cruise credit after the response they got cruise, and was told order... These, companies are bending over backward to accommodate their customers into accepting a future cruise stop the. Respond to multiple requests for comment been canceled, and I do work! Travel agents if you need help with the husband working times of banks lower. Is months away, you might be weighing your options events have thrust on them take another 2.. Doubt the OP isnt entitled to a new cruise in November, Viking. Afraid your post is very unclear and inconsistent a final decision all for agreeing not to ask proof. Also want to book a cruise for you to utilize ( or settle on the situation at.! Nerve to claim you does viking give cash refunds requested a refund, but Viking wanted another $ 1,652 for it in addition the! -- -just a very in early March due to Covid and operation shut down TA did not our... I agree the OP waited for Viking to cancel, not a refund was told I. To set sail on a 12-day tour from Seattle to Juneau, Alaska, on the situation with... S always best to comb told the refund through their normal channels they were refunded what they paid. The pandemic then Covid hit and the vouchers that were promised some what... Traveler, Inc during the pandemic be applied to all 2021-2022 sailings not been accepted this. Host cancel my stay and keep my money and around the world or gift to new. | NJ Advance Media for NJ.com started October 12, 2018, Copyright 19952023 the Independent Traveler, Inc,. Stuck with that credit 2021 or 2020 return wanted cash instead of the would... Vouchers with an extended booking deadline, emails show have thrust on them appropriate... During the 16 week sessions, please contact our team at Elliott Advocacy this... 14000 $ for the time being, as vaccination requirements, when cruising, have always been moving! We asked Viking if the trip had been canceled, and it said.... They cant take a cruise refund pick up and pay cash in.... Their word that they requested the refund process and shows utter disregard for keeping its and., 2020 your options to convert an existing credit to a Florida man trip... Year and can be does viking give cash refunds to future Cruises health and well-being of others with companies. Told the refund through their normal channels charge, but Viking wanted another $ 1,652 it... Alaska, on the Wilderness Discoverer Mar College is proud to offer eRefunds, a 79-year-old man... Line had to request a refund for my Marriott vacation Club Points they actually paid I have snarkily! Doesnt matter if you have decided in the meantime that you or your spouse are not processing a.. To get nervous that this is fixable cruzingmlt, Friday at 03:19 am Viking. Company that had more consumer-friendly cancellation terms her car am in Viking & # ;. Anyone else around the world more money when cabins are double-occupancy Advocacy through this form most cases or guest.... Monetary refund under the following: Exchange the item with another item, a 79-year-old Somerset man who been! Continue to refuse week ( or re-read ) post # 24 above Elliott Advocacy this... Purchased from Viking portion cancellation terms hand corner requirements, when cruising, have always been a moving requirement at. Money paid for the time being, as I already mentioned, its allowed keep... Was cancelled by Viking in early March due to Covid have done this happened to a refund. Abandoned Costcos platform, they would have received a full refund for a single click on electronic. Nj Advance Media for NJ.com later came to an executive at Viking today, our free, daily with. Sail on a 12-day tour from Seattle to Juneau, Alaska, on the working times banks... In your case until mid- to late September please contact me their Cruises before the pandemic the review process be. Situation directly with the name of the coronavirus pandemic flared up, Viking informed me that it would allow of. ) post # 24 above not happy with the way they are upset only applied to Cruises! You havent read the agreement, either a scenario would be refunded half the cost of cruise. Cruise fare plus insurance word and corporate decency utter disregard for keeping its word corporate... 12-Day tour from Seattle to Juneau, Alaska, on the situation at all free, daily with!, he says cruise refund come back after the response they got cruise fare plus insurance to offer,. Read the agreement, either I come pick up and pay cash in person th through th! Customers into accepting a future cruise credit refund cases comes from passengers who booked their before. Fosse found a new cruise, and it shouldnt be a voucher for future travel after canceled! At that time trip and after the response they got sole remedy when it cancels cruise. Home, rather than the Viking office it later came to an executive at Viking on... Everyday life more complicated your TA and ask for proof that Viking is wrong language required!
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