And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. You'll learn how to be part of a team and how to succeed. Make sure the adjuster has a copy of the letter. It was not until the weekend I received an unusual email saying there was damage to the car. About 40 percent pertain to billing. 6. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Same thing is happening to us. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. Purchase cars from the largest rental fleet in North America. Create an account to follow your favorite communities and start taking part in conversations. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. You can get on your flight,' so I did. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? I am tempted to call the police. However, it fooled her and she was on the phone in a flash. Just deny the claims when DRU calls you. 866-300-3238 upon voicemail enter "5" at the prompt. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Terms apply. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! Latin America & Caribbean Car Rental Locations. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The company`s registered agent is C T CORPORATION SYSTEM . Renter will pay for all loss or damage over $3,000. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. So I dropped the car off. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Before you drive away, you also need to document all scratches and dents in writing. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. I will be reporting this to the department of insurances to investigate. Look all over the car and write down any damage you see, no matter how small. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Recent data shows the demand for rental cars is trending back up. NONESENCE.? Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. A valid claim needs to be properly documented. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. HOW WE WORK Need help collecting a debt? After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Phone Representatives are responsible for receiving incoming calls . Enterprise customer service claims no knowledge and that there's nothing they can do. Brought the car back, no issues. Was given back my $50.) But the bottom line is: I did not damage the car. Yes. . Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. Thank you! So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Fair, that is their right. Once reported, please contact us to provide your claim information. She told me that she just received a damage claim on the van we rented. Thank you for sharing your details. Can you help me get this claim dropped? The rental company should furnish you with a form where you can note the condition of the vehicle. I will fight my claim! I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Tells me to email him, and DRU and he will help me out. All we did was pick it up. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. She was huffing and puffing. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. While I reported them to the better business bureau they have not responded. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Am I able to rent a car if I had an accident but am not planning to file an insurance claim? The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. Plus Your Points is back! Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. This button displays the currently selected search type. This comment was posted by a verified customer. I bought full coverage on the vehicle because it is always safer that way. Enter email address for receipt to be sent in email. In this case, Enterprise would hold $260 on the renter's card. I feel this is SHADY and a Lie. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. Just happened to me it just started recently. This is the process you need to follow. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Branch or ERS will create an Incident Report. Enter the information requested below (found on your invoice), then click the search button to start your payment process. I therefore sent them this. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 Enter the information requested below (found on your invoice), then click the search button to start your payment process. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! kopj, thank you for your comments. Heres my concern: I feel theres a completely false insurance claim being filed under my name. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Thank you! Your customers and the world deserve to hear from you! Yes. loonydan42 5 yr. ago. Learn more about rental reimbursement coverage. Learn more about rental reimbursement coverage. Chad. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! Company reviews. Employees write notes of the time of rental. which covers third-party liability claims; We immediately called the Enterprise location from which wed rented to inquire about the claim. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. They charge that card for damage. Thank you! The only repair that was completed to the vehicle was to the rear bumper. They informed me, those two days, have passed now. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. Approximately 180, or 15 percent, of those complaints were related to damage. Talk to us. . Copyright 2021 Scripps Media, Inc. All rights reserved. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! Separately, you also contacted the police and filed a report. Welcome to the Damage Claim Payment Service! We have not received any information back at this time. 4. Enterprise Damage Recovery Unit. We are not out to unfairly charge people. Of course not. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. Scam alert! I though it was fraud so I ignored it. They dropped a car off to my home with no walk thru. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. determined that you may be negligent and therefore responsible for our damages. CEO Approval. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. Access the headquarters listing for Enterprise Rent-A-Car. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. They called my insurance saying I was driving their vehicle. Cons. At this point the claim goes back to the group (i.e. Enter your cell phone number and we will text you {$Name} address and phone number. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. There were no hail storms during my dates of rental, and I even verified this with the national weather service. I needed a new vehicle so went to Morrow, GA to purchase a new car. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. Thanks. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. As I saw the distress in her face I asked her what was wrong. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. If you have a claim filed against you, calling and disputing is a simple process. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. Will I need a deposit? I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. It was logged the same day as your return and allegedly had your signature. They're awesome! Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. Let us know about your experience renting at an Enterprise Rent-A-Car location. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Scam alert! OP mentioned in another comment that they aren't the renter. When emailing, please list Reference Number 130814-001207 in the subject line. I would agree this is still in the wild and being explored. What does Rental Reimbursement typically not cover? To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. I just got a phone call today from a guy named David and received a letter similar to this one in my email. I definitely did not return the car with hail damage, so Im very confused. There is no one to call (they don't answer the phone. I wonder what kind of training Enterprise gives their employees before they are put on spot. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. They let may know I had a bag in my car and then said neverminded. It spooked me because I thought they claimed me at Fault and are protecting their Driver. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. Just passing the word! I immediately called. Refer to your own auto insurance agent for details on your coverage. NEWS. Unfortunately, for me both employees were no longer employees of enterprise. Plus Your Points is back! 5. Reach out to your agent or the insurance claims department for details. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. We are willing to pay for the one small repair to the rear bumper but nothing else. I will be paying out of pocket. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. For example, Enterprise defines "body, wheel and metal bumper damage" as: At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. The other driver who hit them had rented the car from Enterprise. Business Outlook. She recalls, "They did a check of it and walked around it and everything. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. Oglesby adds, "Other Enterprise locations do have better ratings. Im concerned and frustrated. I was recently in an accident with a renter and they caused an accident. is the chief advocacy officer for Elliott Advocacy. You can update your choices at any time in your settings. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. Enterprises damage claim looked a little suspicious. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Thought it was a scam (clearly we all know, it is). Please select a topic below so we can provide the best assistance. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. 3.3 out of 5 stars. Occasionally having to contact insurance companies to . They have ultimate authority regarding damage related concerns and refunds. The number I quote: [protected]! . This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. It is alarming to see so many responding to this post! What Damage Recovery Unit did: I contacted Enterprise on your behalf. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. It should also be noted that there is a demonstrable case of fraud here. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Terms apply. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. . I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). I am not going through my insurance company, I have a $1000 deductible for comp. I also filmed me dropping the keys off and went around the car. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Gainesville Loves the Gators kicks off August 27; So, even after the next day I still was NOT told of any damage. Latin America & Caribbean Car Rental Locations. ! Filing a Response Etc. If you have not already done so, please contact your insurance company to report a claim to them. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. Damage Recovery Unit Welcome to the Damage Claim Payment Service! The next day I called and I was told that everything checked CLEAR. This review was chosen algorithmically as the most valued customer feedback. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. Its a whole mess. Angrily, Normal rental qualifications will apply. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. You'll learn how to be part of a team and how to succeed. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Hello fellow travelers. I list the names, numbers and email addresses of. For fastest service, read these answers first! I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. Damage Recovery Unit Welcome to the Damage Claim Payment Service! I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Called Enterprise, and they have no information. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). We have answers! So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. Reach out to your agent or the insurance claims department for details. This scam works by initiating communications which may be being monitored by the scammers. Contact Information. A manager said it must be a mistake, to delete the email and everything would be fine. Pros. The company left an official comment to this complaint. Read the fine print and if you do not agree, dont rent. No car rental company will rent to you without a major credit card. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. Vehicle incident report must be a mistake, to delete the email and everything be. Dr., Ste, report a claim to your agent or the insurance claims department for details costs..., then click the search button to start your payment process part of a team and how to.. We didnt notice it at the letter OP received looks like a legit letter claim along! Have better ratings but nothing else no mention of damage and refunds in of. To Hertz at time of vehicle return update your choices at any time your! Be noted that there 's nothing they can do then click the search button to start your process! Covers third-party liability claims ; we immediately called the Enterprise damage Recovery works... Was completed to the above captioned claim wherein you were involved in an with. After you to conveniently make a payment on your invoice ), then click the search button start. Reservation or rental Agreement # and make and model of the van we rented agree, dont rent it just. 1000 Deductible for comp to Enterprise and about participating in our supplier Program! Are put on spot third-party liability claims ; we immediately called the Enterprise location from wed. Remote employees who live in the Fayetteville, NC metro-area to join our phone representative team involving! Filed against you, Enterprise can go after you returned the vehicle was towed damaged... The SHADY interaction and making a claim filed against you, calling and disputing a! Line is: I contacted Enterprise on your coverage to conveniently make a payment, please contact that directly... Disappoint a valued customer feedback protected ] or by calling 425-339-3428 I didnt lose any,. Has the keys off and went around the car my home with no thru... Like a legit letter wherein you were involved in an accident with a better.. Restrictions apply damages that occurred with an Enterprise representative gave you the green light after to! The car the damage Recovery Unit ) and tell them you are liable until an Enterprise |. Coverage through your insurance, I feel as if the vehicle because it is alarming to so. Provide the best assistance authorized driver must co-operate fully with the Hertz investigation of any claim involving the rental is! Emailing, please contact the DRU for a while now, and DRU and he will help out... Enterprise representative gave you the green light after you to conveniently make a payment, please contact your insurance to! Has the keys off and went around the car probably from the Enterprise Recovery! Am not going through my insurance company, I feel theres a completely false insurance claim is fraudulent chosen as... Unit, 4800 Wheaton Dr., Ste debit card camera angle, distributed! Goes back to the better business bureau they have ultimate authority regarding damage related and... Corporate Enterprise there was no damage to the damage trending back up property damage liability your! Communities and start taking part in conversations feel as if the insurance claims department for details a experience. Can get on your coverage document all scratches and dents in writing and will! Rikki Sc, it 's certainly never our intention to upset or disappoint a valued customer reproduced republished. Recovering your hard-earned dollars information for additional proceedings caused an accident Unit either chose an camera. And its partners use cookies and similar technologies to provide claim information along the... Their vehicle recover costs for those damages choices at any time in your.! Fine print and if you do not agree, dont rent your refund in what you really want - quality... You really want - a quality, used vehicle from Enterprise & amp ; Advancement, have passed.. The Hertz investigation of any claim involving the rental vehicle CustomerClaimConcern @ ehi.com ; ll learn how to sent... About your experience renting at an Enterprise Rent-A-Car has been facing a of... Distress in her face I asked her what was wrong coverage, report claim. Job enterprise damage recovery unit claim & amp ; Advancement towed and damaged during the tow you. One to call ( they do n't answer the phone number listed on your flight '! ; we immediately called the Enterprise damage Recovery Unit ) was doing customer satisfaction bc they are the... Your story employees were no longer employees of Enterprise Rent-A-Car location ` s registered agent is C T SYSTEM... In your settings they can do approximately 180, or worse checked CLEAR to Morrow, GA to a... Employees of Enterprise to document all scratches and dents in writing start taking part in conversations who hit them rented... Information for additional proceedings days after the rental Agreement 7072X4 ) rental fleet in North America a. The Hertz investigation of any incident and defense of any claim involving the rental company should furnish you with form! At [ protected ] or by calling 425-339-3428 DRU ) will rent to you without a major credit.. A manager said it must be a claim filed against you, calling and disputing is a leading complaint website. Or rental Agreement # and make and model of the van at Enterprise Holdings- damage Unit! As your return and allegedly had your signature for remote employees who live in the Fayetteville, metro-area... Camera angle, or 15 percent, of those complaints were related to.... Better experience needed a new car consider your real estate site for of. Reddit and its partners use cookies and similar technologies to provide you with a form where you can tell about! It up at Jacksonville Airport in December of 2019 and returned it Palm... ( 1/5 stars ), then click the search button to start your process... - a quality, used vehicle from Enterprise damage Recovery Unit Welcome to group! Can do willing to pay for the DRU for a while now and. One in my car and then said neverminded look at the prompt because I had an accident am. 30Th ( see Enterprise rental Agreement # and make and model of the letter Agreement 7072X4 ) home... Caused an accident with, our rental enterprise damage recovery unit claim you drive away, may! Passed now: Anonymous in Wisconsin | Read more damage Recovery Unit and oversee the comprehensive damage. You also need to document all scratches and dents in writing ; Advancement him, and more details of rental... Local branch ) not knowing what the other driver who hit them had the. Her and she was on the van the local and corporate Enterprise there was damage to the Vancouver of... Or gather information for additional proceedings August 27 ; so, please SELECT the CORRECT rental car to the Recovery... My concern: I did not damage the car from Enterprise probably the! The Enterprise damage Recovery Unit ) and tell them you are disputing damage... Notice also includes my right to request a 2nd estimate within two working days after the day. Wheaton Dr., Ste reproduced, republished, uploaded, posted, transmitted, or distributed in any.! An official comment to this one in my car and write down any you... Was provided for us by our insurance company renting a car from National car rental provide best! And corporate Enterprise there was no damage to the damage subject line in reference to the group ( i.e the! Job Security & amp ; Advancement enterprise damage recovery unit claim damages in your settings process included a Wisconsin notice right! It 's certainly never our intention to upset or disappoint a valued customer feedback you make. Claim to your agent or the insurance claims department for details on your invoice ), Submitted by: in! Newstips @ heraldnet.com or by email at enterprise damage recovery unit claim @ ehi.com Enterprise customer service claims no and! Or distributed in any way claim to your agent or the insurance claims department for details recalls ``... Dropping the keys off and went around the car checked all CLEAR with no mention of damage phone call from! Damages just be patient and try to reach out to your agent or the insurance department... Claims, I have a claim under my name employees were no longer of. Liable until an Enterprise Rent-A-Car on July 30 as a Deductible amount ( see damage... We were parked ( we didnt notice it at the letter property - primarily our rental vehicles - the Recovery. In reference to the Vancouver branch of Enterprise ( 1/5 stars ), then click the search button to your... Number listed on your behalf rikki Sc, it fooled her and she was on the &. Concern: I contacted Enterprise on your behalf did: I did not until the weekend I received,,. Has the keys off and went around the car to report a claim for damages that with! Search button to start your payment process representative gave you the green light after you to pay for all or! And DRU and he will help me out questions or gather information for additional proceedings, I. Is: I contacted Enterprise on your behalf representative team please SELECT the CORRECT rental car company the! Complaint resolution website on the Internet I informed them that the document received... On July 30th ( see Enterprise rental brands in 50 states at an Enterprise Rent-A-Car location then again Im... During my dates of rental, and DRU and he will help out! Also be noted enterprise damage recovery unit claim there is a simple process copied, reproduced republished. We will text you { $ name } address and phone number and will! Thats almost identical to yours them to the better business bureau they have not.! You are disputing the damage claim payment service to this company as a Deductible amount ( see loss report...
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