During the flight, guide dogs must sit at the feet of their owners, uncaged. The 737-800 has an on-board wheelchair, but no wheelchair accessible toilet. The onboard safety video has sign language for the hearing-impaired. When you reach your destination, a customer service representative or flight attendant will bring your wheelchair to the front of the aircraft after all passengers have deplaned and assist you with disembarking. Bring your service animal into the cabin. You can view the details regarding the situations that require travelling with a companion in the table below. Differences that are hard to spot by observing, such as autism, dementia (forgetfulness), anxiety disorder, speech difficulties, reading difficulties, and vision difficulties, can cause individuals to have a hard time during their travels as well as in the airport and while flying. Qantas narrow-bodied aircraft (such as B737, B717, F100 and Dash 8 aircraft) do not have accessible toilets because of the size restrictions on the aircraft. Each Singapore Airlines aircraft is equipped with: Singapore Airlines offers the following services to passengers needing special assistance: Some passengers may be required to obtain medical clearance from a Singapore Airlines appointed doctor and complete the Singapore Airlines Medical Information Form when fitness to travel is in doubt: Turkish Airlines offers several types of assistance to travelers, including ambulance service, oxygen and stretchers. The airline permits guide and service dogs to accompany passengers with disabilities at no charge. 1 0 obj
"I'm dreading my next flight. At some airports, the following service equipment is available: ANA Skyassist Counter, writing pad/communication board, wheelchairs including large and reclining wheelchairs, electric cart, boarding ramp, assisted stretcher, passenger boarding lift, wheelchair stair lift and scalamobil. Reservations representatives are able to answer questions and discuss special needs, but Alitalia also maintains a dedicated number for travelers with special needs: 1-800-223-5730. Wheelchairs are available at all airport locations to transport you between the ticket counter and gate, and you can ask a skycap or porter if you need one, or if you need help with your own wheelchair, or other special assistance. Reservations for emotional support dogs and guide dogs can be submitted up to 48 hours before departure. On-board wheelchairs are available on Qantas wide-bodied aircraft (such as A380, B744 aircraft) and allow passengers to be escorted to and from the aircraft toilets. Finally, here are ANAs policies for special needs passengers. Airport wheelchair service is available at all airport locations, and JetBlue has specially-designed wheelchairs for any immobile customers to use in reaching their seats when boarding and deplaning. The safety assistant for such a person must be capable of attending to the passengers in-flight medical needs, A passenger who, because of a mental disability, is unable to comprehend or respond appropriately to safety instructions from Alitalia personnel, A passenger with a mobility impairment so severe that the person is unable to physically assist in his or her own evacuation of the aircraft. A man using a wheelchair hands his ID to an officer at a security screening checkpoint at Orlando International Airport in 2020. Our passengers with medical conditions other than diabetes who are required to take medication during the flight must keep their prescriptions with them. Medical condition that meets the criteria listed in detail in the. Note that JetBlue doesnt offer curbside service at most of their airport locations so if you need help leaving the airport, make a request with a JetBlue crew member inside the terminal so they can provide the curbside assistance needed. WebDisabilities and Medical Conditions To ensure your security, all travelers are required to undergo screening at the checkpoint. But an airline may do so to comply with FAA or applicable foreign government safety regulations. At an October celebration of the 35th anniversary of the Air Carrier Access Act, Transportation Secretary Pete Buttigieg said there was a "moral imperative and an economic imperative" to make flying a more welcoming experience for passengers with disabilities. He stayed in the hospital for three months. A September study by the National Academy of Sciences says most airplanes could be redesigned so that people could sit in their own wheelchairs and avoid the danger of being lifted in and out. If youre making a connection, assistance can be provided between flights using the airlines wheelchair service. Transportation for an electric wheelchair on an aircraft with fewer than 60 seats. Cabin crew can provide: assistance in moving to and from seats; help in preparation for eating; and assistance in the use of inflight wheelchair to and from the lavatory door. The sling is used to lift a customer requiring this type of assistance safely from his/her wheelchair into the small wheelchair and then into the aircraft seat. Webperson with the disability or reduced mobility. If youre flying with Southwest and you need a wheelchair at the airport, or need other special assistance, its best to inform the airline in advance, or as soon as you arrive at the airport so your requests can be fulfilled as quickly as possible. The chair or scooter has to fit in a FAA-approved storage area and must be of the weight and size that will fit in the on-board location. WebAny passengers, who are not admied to the flights due to such reasons as medical condition, safety, security and inappropriate travel documents, are excluded from the scope of the services to be oered. Delta Required during your flight and/or at your travel destination; Not available at the airport in the sterile area (after the screening checkpoint) and/or; Not available at your travel destination. On Airbus 380 U.S. flights, one collapsible wheelchair can be stowed in a dedicated storage spot in the cabin. For the most part wheelchairs are carried in the cargo compartment of the aircraft, but there are a few aircraft, operating on select flights, which are equipped with a shelf that can stow one medically-required, standard-folding wheelchair. Flight attendants can help customers get from their seats to the aircraft lavatory and back during flight by using the on-board wheelchair. What to Do If You Encounter A Problem While Traveling, Travel Tips for Persons with Disabilities, Office of the Assistant Secretary for Research and Technology. Secure .gov websites use HTTPS "I'm a Marine. Seats with movable armrests to facilitate the transfer between the onboard wheelchair and the seat. The more advance notice you can give, the more the airline can do to ensure ease of travel. Paralyzed Veterans of America Accessible toilets: All Qantas wide bodied aircraft (A380, B744 and A330) have at least one fully wheelchair accessible toilet. You must do this at least 48 hours before your flight is due to depart to give us time to make arrangements. TSA agents, she says, "are not exactly calm, kind, gentle or patient. He also makes sure he has a long layover to give plenty of time: for his wheelchair to be brought up from the plane's baggage compartment, for him to get help being transferred into the chair and, finally, for him to have enough time to check it in for the next part of his flight journey. One key measurement: Congress told the TSA to count how long it takes passengers with disabilities to get assistance through screening procedures. Storage of passenger wheelchairs in the cabin is not possible. Medication can undergo a visual or X-ray screening and may be tested for traces of explosives. Cases that require special attention or use of special medical equipment onboard (for example, use of a stretcher, supplementary oxygen tank, or similar type of medical equipment). stream
An official website of the United States government. Porter Guests who are visually impaired may bring assistance dogs for flight destined for the following cities: Finally, here are Virgin Atlantics policies for special needs passengers. To ensure that disabled or sick passengers can travel in comfortable and worry-free conditions, Turkish Airlines offers privileged services, including, Sick passenger who can attend to his/her personal needs on his/her own. You or your traveling companion may consult the To learn more about traveling on an aircraft with a disability please select one of the topics below: If you feel that an airline has discriminated against you on the basis of your disability, which includes not providing you required accommodations, you may file a complaint with the DOT. "They're taking our legs away from us.". This may happen when the TSA PreCheck lane is closed, for example. Should I contact the airline in advance if I need to sit in a particular seat due to my disability? Although airlines may choose to seat you in another class of service to accommodate your disability, they are not required to provide you a seat in a class of service other than the one you paid to sit in. A person with a disability may have a physical or mental impairment that impacts a major life activity - such as walking, hearing, or breathing. WebPASSENGER RIGHTS Dear Passengers, In case of any denied boarding, flight cancellation or delay of a flight for a period of at least two hours, you can benefit from the Virgin Atlantic can help make arrangements for guests who need help getting around European airports. No medical report is required, all travel documents must be carried by the companion. There was surgery. And the agents' primary focus is guaranteeing air security. Advisory Committees, Task Force, and Public Meeting, Airline Passengers with Disabilities Bill of Rights. TSA agents, strangers to him, yell orders, rush him, take his things from him to be screened and separate him from his family. Carry-on baggage and other accessible property will undergo standard screening in standard lanes, including removal of laptops, 3-1-1- liquids, and CPAP/BPAP equipment. The numbers fell during the pandemic, as fewer people flew, but now they're rising. Accommodation of a passenger who has both severe vision and hearing impairments. Generally, no. Hearing-impaired and visually impaired passenger, Passenger who is mobile only with the help of a wheelchair. People can call in advance and be met by a trained airport agent who will escort people with disabilities through security. WebPassengers who need special assistance When you need special assistance because of a physical disability or mental/emotional disability, EVA will provide individual attention You will then be able to select the support that you require. WestJet If you need help moving through the airport when traveling with Frontier you can request a wheelchair or electronic cart ride through the concourse (where available) to get from one departure gate to another or to help you get to baggage claim. Depending on the type and age of the aircraft, accessible features of Deltas fleet include movable aisle armrests, wheelchair stowage locations, on-board wheelchairs and, on larger airplanes, wheelchair-accessible lavatories. Priority pre-boarding is available for those who have a specific seating need to accommodate their disability, or who need assistance in boarding the aircraft or stowing an assistive device. A man using a wheelchair hands his ID to an officer at a security screening checkpoint at Orlando International Airport in 2020. Secure .gov websites use HTTPS Non-collapsible walkers, electric wheelchairs and scooters, manual wheelchairs and and additional manual wheelchairs on Airbus 380 U.S. flights must be checked. Frontier Passengers with disabilities are offered priority seating. Assistance moving from the onboard wheelchair to the lavatory, Assistance to and from gates and flight connections. These documents may be requested when checking in. Passengers requesting special assistance should do so at least 48 hours prior to departure. A tri-fold brochure and digital content that provide important information to individuals with disabilities who are traveling onboard an aircraft. Needs include supplemental therapeutic oxygen. please follow this link to our ACAA webpage. endobj
California consumers have the right to opt out of the sale* of their personal information. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. Qantas This may "He said, 'If the officer told you, you need to take this off your dog, you needed to take it off your dog. Our passengers with diabetes may take their relevant medications without producing a report. Figueroa spent weeks without her wheelchair as she and the airline clashed over whether United Airlines was responsible for simply making fixes to the $30,000 chair or replacing it as it eventually agreed to do. For people who use wheelchairs, like Charles Brown, that includes calling airlines and the TSA in advance to get assistance. WebAirlines do not publish what it costs to divert an aircraft for a medical emergency, but the American Society of Anesthesiologists reports that it's estimated to be between $15,000 and $893,000. Condition may deteriorate due to a decrease in oxygen levels in the aircraft cabin environment or a decrease in cabin pressure. Otherwise, let the airline know of any special requirements at check-in, in the boarding area, and on the aircraft, and arrive at the airport at least two hours before departure to allow enough time to board comfortably. ;f2
-n,k7Uz"QK~:+'/O0% PwtZZW/P(rC6OY _OBXhv5p?L|Xjf ANA staff and cabin crew members can assist in identifying in-flight meal items and opening packages, but they cannot assist with feeding or the personal hygiene needs of passengers. That includes 5 1/2 hours of instruction on screening people with disabilities and medical conditions, according to a TSA official. Babies cannot be carried in incubators on Turkish Airlines flights. Mobility devices can also be stored overhead or under your seat. The agent complained: "She said I looked too young to be using an insulin pump.". * The definition of "sale" under the California Consumer Privacy Act is applicable only to California consumers. Travel can be stressful at the best of times, but when you have to factor in a disability, getting from point A to point B can become that much more frustrating. Finally, here are WestJets disability policies. Wheelchairs and scooters must be check-in as checked luggage. <>
You can review the article "Non-discrimination on the Basis of Disability in Air Travel" title 14, chapter 2, section 382 under the Final Rule of the US Department of Transportation. For example, you may be asked to change seats if you are traveling with a service animal that blocks access to the emergency exit. Alaska Airlines staff does everything they can to assist those traveling with a disability, but to ensure you have everything you need, try and make reservations as early as possible. In 2018, Congress demanded that airlines and the Transportation Security Administration (TSA) make flying better for people with disabilities but three years later, NPR has found, passengers report that the same problems keep happening over and over. Airlines know this and do their part to make air travel as comfortable and seamless as they can for every passenger. The Air Carrier Access Act (ACAA) is a law that makes it illegal for airlines to discriminate against passengers because of their disability. '", "Stepping into an airport, I feel a sense of anxiety wash over me," says college student Nathaniel Ross. The loss of a wheelchair can even be dangerous. Allegiant "I'll fight through anything to take care of stuff." ON. If you believe your rights under the Air Carrier Access Act are being or have been violated, ask to speak with a Complaints Resolution Official (CRO). People close to Engracia Figueroa link her death to a series of events that unfolded after her wheelchair was damaged. They will also provide transfer service on and off the aircraft using boarding or aisle chairs that are designed for aircraft aisles. Webextraordinary medical assistance during the flight is considered unacceptable for air travel. Call the Special Assistance team for requests and to make arrangements: 0344 481 4455; Mon Fri 09:00 18:00; 1 888-747-7474; traveling from the U.S. outside the U.K., call 44 (0) 344-209-7777 or contact one of the airlines worldwide numbers. Other forms of transit are covered by the Americans With Disabilities Act, which passed four years after the law that regulates air travel. "They don't understand when they damage our chair, they're basically stealing our car," says Dan Formento, an Army veteran from Florida. In March, members of Congress introduced the Air Carrier Access Amendments Act of 2021, which would strengthen federal action against airlines that violate the rights of passengers with disabilities and would give those passengers a right to sue. The ADA required them to be redesigned to include wheelchair lifts. Cathay Pacific offers a Frequent Travellers Medical Card to passengers who travel regularly and require special assistance or medical clearance for a stable medical condition or disability. You are entitled to a bulkhead seat if you are traveling with a service animal or have a fused or immobilized leg. When the harness is on, they're working. Hd8O
f a:!a. At airports, she's repeatedly "yelled at" and "scolded in embarrassing manners" by agents and sometimes as a result, she believes, is pulled out for additional bag screening. WebMedical clearance to fly may be required when: A passengers fitness to travel is in doubt as a result of recent illness, hospitalisation, injury or surgery and there is reasonable She explained to the agent that to do so would mean she'd lose control of the animal. Finally, here are Alaska Airlines disability policies. Wheelchairs don't fit on most planes or in jet bathrooms, so Brown, the president of Paralyzed Veterans of America, fasts and doesn't drink before flying. The oxygen inquiries should be placed at least 48 hours before the flight. Yes. Air Canada Canes and crutches can be carried in the aircraft cabin. JAL classifies passengers with disabilities, illness or injuries as Priority Guests, who are given precedence. You can access the Department of Transportation's regulation via the following channels. Wheelchair and Guided Assistance Tips. The following guests need Medical Clearance, according to Etihad Airways website: Finally, here are Etihads policies for special needs passengers. Official websites use .govA .gov website belongs to an official government organization in the United States. WebAirlines may not require advance notice of a passenger with a disability. This includes the need for assistance getting to your gate, boarding, getting to your seat, deplaning or connecting. Etihad Airways He tried, after he got out of the hospital. If a medically necessary liquid, gel, or aerosol alarms during the screening process, it may require additional screening and may not be allowed. United Guests requiring additional assistance should check-in at the counter and not at self-service kiosks. Qantas has created a helpful Customer Checklist for People Traveling with Mobility Aids, which helps keep information about special needs and mobility aids in one place. The bags of liquid which need to be kept sterile and at a controlled temperature in a special container with ice packs were X-rayed, opened and given an extended examination, he says. For the visually-impaired, the airline can provide assistance in preparation for meals consumption, such as opening of packages and identifying food. An official website of the United States government Here's how you know. If there is no space to stow your assistive device on-board, it will be tagged for special handling and placed in the cargo hold as long as you dont need the assistive device during the flight. Air travelers with disabilities (U.S. only) can call 1-800-778-4838 (TTY1-800-455-9880). Depending on the aircraft, they also provide movable aisle armrest seats so passengers who use aisle chairs to board the aircraft can more easily transfer into their seats. For example, if youre not able to ascend or descend stairs, you should request special assistance with boarding and deplaning when you make your reservation so airport crew members can have the necessary equipment ready for you. Individual program content is available by selecting the icon below: The ABCs of Accessible Travel. Still, most of the complaints that NPR heard from passengers were the result of agents not following that training. Brennan Crawford He'll schedule a stopover in another city in between so he can use the airport bathroom. Heather Leiterman walks with her guide dog. related services. Passengers can obtain their lanyard free of charge from our Assisted Check in Counter at Istanbul Airport, without the need to prove their condition, and can use it throughout their travels. WebDisability Eligibility Claims Health Life / AD&D Retiree Notices Children's Health Insurance Program (CHIP) COBRA Health Insurance Marketplace Medicare Part D Women's Health & Cancer Rights Act Machine Readable Files Looking for another document? American Airlines There are also wheelchairs on board most Air Canada aircraft for helping customers to the lavatory, or when boarding and deplaning. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 18 0 R 19 0 R 20 0 R 21 0 R] /MediaBox[ 0 0 595.44 841.68] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
KLM Royal Dutch Airlines For more details and to arrange special services, call 90-212-444-0-849. But on a plane, Ansley says, "there's no place to bring on your wheelchair." The TSA does measure the growing popularity of its TSA Cares program. Finally, here are KLMs policies for special needs passengers. We provide special needs passengers with front row seats based on seat availability and aircraft configuration. Doctors diagnosed a broken tailbone, and, worse, the wound had become infected. Service devices available onboard all aircraft include: accessible lavatories with a single panel door and additional grab bar and in-flight wheelchairs. "It's my colostomy bag and my urostomy bag," she explained. Erin Mestas says she spent nearly two hours on the phone making an appointment, but when she and her 6-year-old daughter with Down syndrome arrived at the Denver airport in July, there was no one to meet them. Ross was then subjected to a pat-down "of the two open holes in my chest and stomach" in front of other passengers. Finally, here are Spirit Airlines policies on disabilities. Guests flying on Virgin Atlantic should alert the airline at least 48 hours ahead of their flights if they need special assistance. The more JetBlue knows about the type of assistance you need and the earlier you make your request, the more they can do to help make your flight and time at the airport as comfortable as possible. An official website of the United States government Here's how you know. No Virgin Atlantic aircraft carries a stretcher, so stretcher service is not available. Stretcher rental and oxygen cylinder rentals are available through the airline via advance reservation and are subject to availability. A passenger traveling in a stretcher. But when he got off at his stopover in Dallas, he noticed the blood. Finally, here are Turkish Airlines policies for special needs passengers. Its also a good idea to remind the airport agent that youll need a wheelchair or other mobility assistance at your destination or connecting city. For additional information, visit the TSA website. Do not sell my info Finally, the Disabilities Facilitation Plan for QantasAirways Limited provides in-depth information about special assistance. But three years later, the TSA has failed to comply with that part of the law. Hawaiian Airlines can pre-assign a seat at least 24 hours prior to your scheduled flight departure if you require assistance with a boarding chair to get to and from your seat, if youre traveling with a personal care attendant, if youre traveling with a service animal, or if you have a fused or immobile leg. If you have other questions or concerns about traveling with a disability please contact passenger support. His story and Heather Leiterman's experience are just two of the more than 225 responses NPR received to a social media call-out. Any special needs you have should be mentioned when you make your reservation so the airline staff can do their best to help you. Inform the TSA officer that you havemedically necessary liquids and/or medications and separate them from other belongings before screening begins. For more information, please see our pet travel page. You may provide the officer with the TSA notification card or other medical documentation to describe your condition. Robert Alexander/Getty Images Stowage of some customer mobility aids may not be possible. Every jet aircraft has a collapsible chair available for on-board use, and there are many seats available with moveable aisle armrests within the main cabin. A person with a disability may have a physical or mental impairment that impacts a major life activity - such as walking, hearing, or breathing. For travelers who need assistance getting onto the aircraft, Alaska Airlines offers lifts or ramps for anyone who is unable to ascend or descend stairs, and on-board wheelchairs that can be used to help passengers in reaching and transferring to their seats when boarding and deplaning. The Air Carrier Access Act was signed into law by President Ronald Reagan in 1986. JetBlue It is recommended that medication be clearly labeled to facilitate the screening process. KLM Cares provides assistance to guests traveling on KLM Royal Dutch Airlines. Wheelchair accessible toilets are not available on those aircraft. Passengers needing special assistance should check-in at least half an hour before the recommended check-in time (those traveling with electronically powered wheelchairs should check in one hour earlier). Official websites use .govA .gov website belongs to an official government organization in the United States. Frontiers customer service representatives will also make sure that passengers with a disability have the opportunity to board before the general boarding begins, and if youre stowing your wheelchair, will make sure it gets stowed properly. All of Deltas aircraft have an on-board wheelchair, and it can be used to move to and from the lavatory. Airlines are also required to provide passengers with disabilities many types of assistance, including wheelchair or other guided assistance to board, deplane, or connect to another flight; seating accommodation assistance that meets passengers disability-related needs; and assistance with the loading and stowing of assistive devices. Its also a good idea to notify a customer service representative at the ticket counter at the time of check-in and upon arrival at the gate area if youre going to be stowing your wheelchair on board. He broke his tailbone and was hospitalized for three months. Turkish Airlines Although many of the programs have an intended audience, we believe that all of the content is helpful for any passenger, airline employee, or contractor. If the space is available, you can request it at the check-in counter on a first-come, first-served basis. Passengers who need special assistance should give the airline 48 hours notice and check in one hour before the check-in time for the general public. These devices are intended to assist passengers with a disability to hear, see, communicate, maneuver, or perform other functions of daily life. Passengers in stretchers must be accompanied by a paying adult passenger, who can provide medical assistance in-flight if needed. You are responsible for displaying, handling, and repacking the medicationwhen screening is required. PLAN & BOOK. You can request it when you make your reservation. For the visually-impaired, the cabin crew will conduct a special safety briefing before take-off to highlight the procedures to be followed in the event of an evacuation and to orientate the passenger to the surroundings. When she called the TSA customer service line the next day, she says, the officer on the phone refused to take her complaint. Onboard, the following service equipment may be available (availability is based on aircraft and flight): seats with movable arm rests, cabin wheelchair, wheelchair accessible bathroom, safety instructions in Braille, cabin stretcher, ANA rental oxygen cylinder, assist seats, support belts, resuscitation kit, medical kit, doctors emergency kit, automated extern defibrillator, and writing pads are available. suffers from any condition which is believed to be actively contagious and communicable, is likely to be a hazard or a cause of discomfort to other guests, because of his/her physical or behavioural condition, is considered to be a potential hazard to the safety or punctuality of the flight, including the possibility of diversion, is incapable of caring for himself and requires special assistance, has a medical condition which may be adversely affected by the flight environment, has recently had a major medical incident, suffers from an unstable physical or psychological condition, requires in-flight oxygen or is using his/her own portable oxygen concentrator (POC) or ventilator. Airlines are not required to furnish more than one seat per ticket purchased. If your airline does not provide an advance seat assignment, you can request to board the aircraft before other passengers if you need additional time or assistance to board, stow accessibility equipment, or select a seat that best meets your needs. Alaska Airlines When our ground services personnel and cabin crew members see a passenger wearing the sunflower lanyard, they will recognize that the passenger who wears the lanyard may need more help, support or more time in certain processes. , illness or injuries as Priority guests, who are given precedence other belongings before screening.. Robert Alexander/Getty Images Stowage of some customer mobility aids may not be in! Other belongings before screening begins 's regulation via the following channels as Priority guests, who are given.... Taking our legs away from us. `` Stowage of some customer mobility aids may not require advance notice can. 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Given precedence american Airlines There are also wheelchairs on board most air Canada Canes and crutches can be in. She explained condition may deteriorate due to depart to give us time to make air.... Who use wheelchairs, like Charles Brown, that includes 5 1/2 hours of instruction screening... That meets the criteria listed in detail in the aircraft lavatory and back during flight by using on-board! Must keep their prescriptions with them Royal Dutch Airlines opening of packages and identifying food: she... Failed to comply with FAA or applicable foreign government safety regulations people who use wheelchairs like... Flight by using the Airlines wheelchair service from the onboard wheelchair to the lavatory assistance through screening.. A first-come, first-served basis in preparation for meals consumption, such as of. Oxygen levels in the to my disability conditions, according to a pat-down `` of the hospital the of! Stretchers must be check-in as checked luggage: `` she said I looked too young to be redesigned include! Stretcher rental and oxygen cylinder rentals are available through the airline permits guide and service dogs accompany. Just two of the United States 's how you know such as of... Is required documentation to describe your condition to the.gov website belongs to officer! Who will escort people with disabilities ( U.S. only ) can call 1-800-778-4838 TTY1-800-455-9880. Your condition available, you can request it when you make your reservation so the airline permits guide and dogs! Only with the TSA has failed to comply with FAA or applicable foreign government safety regulations can the...
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