Quick Travel Guide for Savannah, Georgia, Everything you need to know about The Grand at Moon Palace in Cancun, How to get to San Blas Islands from Panama City, Panama, 25 Awesome Day Trips from Vancouver, Canada, How to spend 3 days in Tokyo: Travel guide for first time visitors. Being able to have cold drinks in the pool is a big hit with our boys. If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. It was nice that we didnt have to make any tough decisions. I also wanted to ask if they are too hung up on the age requirements for the kids club. I dont ever recall them asking for proof of Connors age (he was 4). Yes, they do have a store that had various items in it. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. Save time after the massage to use their amazing whirlpool or relaxation rooms. Thanks for your review. Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . We had to find small bills often and the front desk was not able to help. We didnt have any problems getting a table for dinner. What is your opinion on the Grand vs the other Moon Resorts? Is all of it included? I did not see any pictures for JC Steakhouse in your review. Great review! Its not cheap, but you get a lot for your money. We ordered the big breakfast you see in the above photo on our first morning. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. Thank you for giving us the opportunity to host you and we hope that in the future we will have a chance to welcome you back. This resort is an all inclusive in Cancun Mexico. This post is our attempt to answer the questions we had before booking our stay. And when you said they have a bowling alley inside is there such a thing for outside as well. There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Thanks for taking the time!! Other all-inclusive resorts weve stayed at have required reservations for the a la carte restaurants. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. Thanks Nguyen! One thing to note is the pool at sunrise was way more busy from our experience. And so will your 4 year old. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. Do you think the Grand is worth the extra money? Perfect location for a late lunch. This is the seafood fettuccine with black ink pasta. Thanks. Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. It spreads people around the property instead of having everyone congregate at the same area. I may have come back to this plate a few times. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. This review was so helpful we visit Moon Palace yearly because we had our wedding there. We decided were going to spend that extra money and take advantage of everything they have to offer! We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. Variety of hot Mexican cuisine at the Grand Buffet. We just had recent trip from 07/31/2018 to 08/06/2018. The sushi at the Grand Buffet is legit. Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. Or has Moon Palace Golf & Spa been renamed The Grand ? We stayed in a Garden View Suite on the 3rd Floor. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. Plus the extra $4634 for the 2 singles in studios. Our youngest boy, Connor, absolutely LOVED this place. Just looking at all your pictures of the amazing food. Erin, Hi. Before you are seated at a restaurant, the first thing the host does is ask for your room number. Seriously, its some of the nicest sand you will ever sink your toes into. . Love your idea of ordering coffee, pastries and fruit each morning so we will be doing that as well which will keep the kids satisfied until we get to the buffet. We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. Would definitely return to the Grand again in the future, but will never buy a membership. 2. We are going with a group of friends at the end of July, staying at The Grand. We were very impressed by the quality and options. For younger kids, theres an area that is supervised and you need to sign them in and out. Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. The little unexpected details do matter. Kitchen staff was superb! Thank you for such a wonderful review! He made our vacation go from great to exceptional! Great review! There are 9 pools at The Grand, so you will not have trouble finding available loungers by the pool. Several friends are coming with children, looks like the perfect resort for them and those of us without. We hope you have fun! 10 Common Family Travel Mistakes (and how to avoid them). Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. Pools at the grand are heated, but not the waterpark. HOWEVER, after reading your review, I am personally re-energized & cannot wait! Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). Have a great time! Antonio and Luis added a personal and unique touch that made your experience extraordinary. The pools are smaller and spread out around the resort. Im glad that youve found the review helpful. From memory, I think we normally ate between 5pm and 7pm. This is whats in the closet at The Grand unlimited alcohol. It makes your evening romantic, harmonious and with a very positive vibe. Were told the resort has a pillow menu if you dont like the pillows provided. View from our 3rd floor balcony. If memory serves me correct we get 1500 per family for our trip. We talked to a number of people who used credits at the spa. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. The resort was beautiful. Not as big as the Water Park at The Grand, but still pretty cool. Our readers thank you! Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. Im glad you found the post helpful. It was a great way to start the day. Enjoy! My boys are ages 8 and 11. It was very helpful! 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Room tips.. the grand doesn't really have beach view room unless booking presidential or something but the access to the nicer restaurants and less people is nice. Just ignore them and continue walking until you get outdoor. So youll be able to leave your 5 year old, but not your 3 year old. Staff were super friendly and helpful. We will be celebrating our 17h Wedding Anniversary at the Grand Moon Palace this August. Hi & as others have said, thank you for all the details in your review. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). Atmosphere also beautiful, relaxing, and elegant. Dear Barbara_RochMN,When creating the concepts of restaurants at The Grand, we thought that each one should have a unique personality that would surprise the palate of each of our guests and be a unique culinary experience. If you like long walks on the beach, this beach has you covered. Thank you so much for the time you put into this review!! Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Also the ride to the Beach Palace, can u pay for it with the credits? Thanks for giving an in depth review of the resort. Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. Being parents of a boy with allergies, this made us feel very good. That is an extra $2317 per studio. Lunch buffet for kids. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . Were you not able to get reservations? He also enjoyed the lentil soup. Travelled during spring break (near full capacity), two adults, two kids. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). Thanks for stopping by, HJ! Spa - the spa is absolutely amazing. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. The interactive games are very cool. Such a bummer! Most of our time was at the newer pools near the beach. Views of the courtyard inside our building. How much was the cost of everything that wasnt included? There is no doubt that every time you have visited us we have surprised you and on this occasion, it was no exception. Do you get a pager or phone or something incase they want their parents? Additional question about The Grande beach..your pictures make it look as though its a very nice beach with some seaweed. Save up to 35% on all-inclusive vacations to Cancun, Mexico by visiting the Moon Palace offers page. Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? How was the wifi at the grand? Children under 4 years must be supervised by an adult guest at all times. Where to begin?! They will also like the shows in the evenings. Just wondering if you did any upgrades? Is it the one between the Olympic pool and the half moon pool? If you expect to use the beach then you cannot because it stinks like sewer and is dirty. The food at The Grand was a pleasant surprise. If you stay at the Grand, you have access to all 3 resorts. This post was originally published in 2018 and updated in December 2022. If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. We are going in April with 4 and almost 6 year olds. Lets call it pretty potatoes. You can order drinks and food while you enjoy a few rounds of bowling. Travelled during spring break (near full capacity), two adults, two kids. Go 1.5 hours early and a guide will take you through a hydrotherapy routine that involves sauna, cold room, steam room, scented showers, mud masks, etc. Foods were good, pastries were amazing. At least $200 in $1 or $5 bills. Fantastico!! Even the fancy gelato bar? For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. No, we didnt have an upgrade. Some of the hotel rooms have a pool directly in front of the patio. We would love to return. The grand will be hosting many music festivals. Below are a few of the dishes we sampled at Jade Restaurant. The 80 min aromatherapy massage is resort credit eligible and was awesome. At the time of our visit in February 2018, this all-inclusive resort had been open less than one year. Hi, His heart of gold deserves the talent Gabino has. When we first arrived at the resort, our room wasnt ready so we decided to kill some time by eating at The Grand buffet. We didnt eat at JC Steakhouse, so we cant comment. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. This is the kids pool at the Sunrise Moon Palace. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. We are considering here for our family And beautiful family! The Grill was suggested by one of the wait staff and we were not disappointed. There are a million pools and different entertainment options everywhere. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. I wonder if you know if the beach has food and beverage service with waiters On the second floor of the Playroom is a Kids Club where younger kids can be left so the parents can have some free time. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. Thanks again! Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. This may have been one of our favourite bowls of ceviche ever! SNORKEL XTREME. Thats a lot of squid! He was absolutely wonderful every single day, at every single hour. Very clean comfortable room, water slides, kids club, great restaurants. The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. Nice overview. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. It was a lot of food! Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. Its well worth it! But, Im happy to hear that they are ensuring that everything is safe. . and the food. There is a kids area thats unparented for older kids. Our boys had a lot of fun in here, especially Connor. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. Marilyn. Its also brand new. Them in and out Grand Moon Palace it will help us to double efforts to provide better communication of time... Used credits at the Grand, but not the waterpark its a very positive vibe will... 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I dont ever recall them asking for proof of Connors age ( he absolutely...
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