The key takeaway: Before taking a credit from a cruise line, you should be comfortable with the possibility that the way cruise ships operate in the next year or two may not be quite the same as the way they've operated in the past. Canada's transport minister closed the country's portsto those ships on Friday. The initial FCV's did contain a clause that provided a cash refund (of the original amount paid), if the FCV was not used within 2-yrs from date of issue. But with each month that goes by that cruise ships aren't sailing, the odds grow that at least one or two brands will fail. Cancellation Fee Schedule Effective for Cruise Tours more than 35 days (Grand and World Cruise Voyages) booked on and after August 1, 2018: A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Of course, like everyone else the pandemic impacted their plans and at the time they were offered a refund or additional credit to move the booking. That's the new plan at Carnival. But here's our advice: Skip the future cruise credits. Copyright 2022 Travel + Leisure Co. All Rights Reserved. Your contract incorporates these Booking Conditions and by making a booking with us you confirm your acceptance of these Booking Conditions. All except $100 future cruise credit each. Carnival Fascination and Carnival Imagination were also sent to long-term storage with no timeline for their return. Viking will issue full refunds to affected passengers or a 125% future cruise voucher that must be used within 24 months. petrous, March 26, 2020 in Viking Ocean, any additional cancellations from May moving forward. I am writing to you today from my home, rather than the Viking office. When most people book a cruise, they typically choose not to pay for it in full, right then and there. We don't feel comfortable and we will cancel but are waiting to see what Viking does. We too got the note about cancel anytime up to 24 hrs. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. My problem is a FCC is only good if Viking is still in business for the next 2 years. Guests will have 24 months to use their Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. If you accept a future cruise credit, you're locking yourself into a trip in the next year or two with one particular line. Thanks Viking! We hope they can make it through this. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Cruise lines havepausedtheir operations for at least 30 days. Those who choose to take theirrefund as a future cruise credit rather than cash, will get a bonus 25% future cruise credit in addition to the 25%-100%. Compared to the Celebrity cruise we booked for August 2021 for which we are receiving updates about every ten days. So far Viking, in every dealing that I have had with them, has either met or exceed my expectations for receiving value from my money. Our June 3 cruise was cancelled so yesterday we called to rebook the same itinerary for 2021. We and two other couples travelling with us cancelled last Friday. Very very happy with their response. And, at the beginning of April 2020, we will announce our newest river voyages closer to home, in America's heartland. Cost includes $12.95 plus applicable local sales tax. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. (Enrollment required for select benefits.). Carnival Fantasy and Carnival Inspiration have been permanently retired. They chose to keep the booking, but 2 years later are not longer able to cruise. Norwegian requested that people who opt for the refund wait until March 23 to contact the company. I believe Ive read on these forums something about receiving a cash refund after waiting for a voucher to expire. You will be able to leave a comment after signing in, By Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Then again, they might not. What should you do if your cruise line cancels your sailing due to the coronavirus pandemic? Maybe after a 2-year period? And you cant file on insurance since its not officially cancelled. CC Help Jenn SpaceX and NASA have called off an astronaut launch to the International Space Station after an issue with the rocket's ground system was detected. This site does not include all credit card companies or all available credit card offers. //. The company first paused operations on March 11. Plus, your own feed of TPG content. No hard feelings, and I truly hope you have a great cruise. We decided just to opt for the refund & forgo the additional 25%. Can anyone advise on whether Viking would still operate cruises to the Ukraine if the state department advises that it is a level red category for travelers? Don't -- Chances are, your voyage will be one of dozens that are canceled at the same time. Best of luck in receiving your refund, I think you made the best decision. Hang in there! As a side note after reading the Viking Cruise Critic boards and the challenges many have experienced with regards to FCVs and the continued challenges with traveling internationally, we have not used our FCVs from the April 2019 canceled Viking cruise which are due to expire this April 2022. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Start by reading the Benefits Guide section dealing with cancellation coverage. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. I too am anxious but I know I have to wait. If you take the cash, you'll have access to a world of opportunity. We are very pleased. What Happens to Cruise Ships During the Pandemic's Hurricane Season? I am assuming that your parents can cancel within a short time of embarkation since they rebooked as part of the first wave of cancelations by Viking. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. We kept hoping theyd offer a refund like they did for the Hawaii cruise that turned into a Mexican cruise, and they still might. A reasonably intelligent person can read the terms of a credit card benefit guide. Checking our news page is a great way to stay abreast of the latest cancellations, policy changes and itinerary impacts. You each determine what your own personal price to value ratio is and probably act accordingly. Still, in an environment such as the current one, with the length of the travel shutdown still unknown, you may want to think twice before allowing your money to be tied up unnecessarily with a travel company. Onboard spending credits can be used for extra-charge restaurants, spa treatments and other pricey add-ons. Started June 21, 2021, By Viking has a business model that it believes will make it money and you determine if some of that money will be from you. Maybe your contract is different from ours? In the OP'ers case, the parents opted to rebook to a later cruise (2022), so have already used any FCV that was issued. We've seen this before. That is a question that I would ask Tellus@Vikingcruises.com. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. Note, though, that both executives said that even when cruise ships start to come back, they would come back slowly. What You Need to Know, Viking Explorer Society Cruise Loyalty Program, Why You Should Buy 'Cancel for Any Reason' Insurance for Your Cruise. The cruise industry and the CDC also have discussed new rules restricting access to travelers ages 70 and up unless they have a letter from a qualifying treating physician certifying they have no severe, chronic medical continues and are fit to travel. 10 to 15 minutes. I would not anticipate getting a refund, but Viking might choose to make an exception in your case and offer something like a new future . There are even more places your Platinum Card can get you complimentary entry and exclusive perks. The agent, Wayne Crabb, was working from home and he was fabulous! Viking owes you nothing. Related: How to book a cruise with points and miles. Maybe we'll only be able to take road trips to close-to-home destinations for months on end. If not, by all means file the claim; but reading the terms might save you from false hope or wasting your time. By proceeding, you agree to Cruise Critics. Viking Mississippi - As of January 23, 2023. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. MY TA has inquired about our cruise from Viking and all she isgetting is wait and see. Major cruise lines including Carnival, Royal Caribbean, Norwegianand Celebrity suspended sailing operations to and from U.S. ports for 30 days because of the COVID-19 pandemic, the Cruise Lines International Association, a trade group, announced Friday. We cancelled a July ocean cruise with themlast week while we were still 120+ days out and could get a full refund. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be available. Viking will resume its operations on May 1. Now Mr Trump has extended the 'lockdown' until the end of April and Boris is obviously going to extend it in the UK, companies will surely have to officially delay recommencement of operations? Visit TPGs guide to all coronavirus news and updates. Maybe flights will resume to Asia before Europe, or vice versa. As keen as we may be to get back to exploring, for now, international travel must wait, Hagen added. Therefore, we have made the difficult decision to temporarily suspend operations of our river and ocean vessels embarking from March 12 to April 30, 2020 at which time we believe Viking will be in a better place to provide the experiences our guests expect and deserve. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. They site the risk of quarantine, the spread of disease, as well as the challenges they're having providing excellent guest experiences as many ports and popular attractions are closed to visitors. ( whichanybody with a grain of common sense could have predicted weeks ago. For the meantime, no news is good news. I imaginethat Viking will announce the May cancellations very soon. We will also keep looking forward as we plan to continue expansion of our destination-focused travel experiences. The first time somebody got in my way to take a grievously overpriced picture there would be a "man overboard" situation. With the majority of the world's cruise lines .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}temporarily suspending operations into the summer and beyond and countries still restricting the arrival of cruise ships and travelers, it can be difficult to know what to do, particularly if your voyage winds up being the victim of ongoing cancelations. Royal Caribbeanand Celebrity Cruises will resume sailing on April 11. This is a tough topic to discuss. Deposits are refundable unless otherwise indicated. certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. The nickel and diming, screaming kids, rudeness of 3,500 cruisers, etc. Photo: Courtesy of Viking Cruises. Look for language concerning pre-existing conditions or other exclusions. In trying times like these, there's nothing like having cash in the bank. I am sure you recognize that COVID-19 has made travel exceedingly complicated. The downside to a refundable deposit is that it's often not associated with the lowest price you'll find for your cruise. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. Refunds are made upon receipt and depend on the working times of banks. I therefore am puzzled by some of the posts that seem to imply that Viking is somehow taking advantage of you. Such a slow rollout would mean that some itineraries might not return until well into 2021. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. We are just not comfortable enough to travel internationally right now. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Find the right card for you. In recent days we have had an experience where a river cruise guest in Southeast Asia was exposed to COVID-19 while in transit on an international airline. I'm saying we shouldn't close the door on our own, even though the door would be closed eventually by the insurance provider. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. The list of covered reasons is pretty short compared to comprehensive travel policies. While major cruise operators such as Royal Caribbean and Celebrity Cruises arent tipping their hands yet on their comeback plans, were expecting to see a distinct shift to shorter, closer-to-home sailings at least initially. Dates wrong, i think they are waiting to see what Viking does decided just to opt for refund... Cruisers, etc the lowest price you 'll find for your cruise times like these, 's! Question that i would ask Tellus @ Vikingcruises.com news is good news does not include credit! Ta has inquired about our cruise from Viking and all she isgetting wait... Looking forward as we plan to continue expansion of our destination-focused travel experiences the nickel diming... Wait until March 23 to contact the company Viking office kids, of. To declare one or both unfit to travel internationally right now spending credits can be used within 24 to... The best decision exploring, for now, international travel must wait, Hagen added he. We 're Going to happen and i truly hope you have a great cruise travel overseas what trying... On March 11, we were the first time somebody got in way! Dealing with cancellation coverage 6 months of Card Membership Viking will issue refunds... 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Classic Platinum Card, Platinum x Julie Mehretu schedules and refund guidelines for various cruise lines a! And refund guidelines for various cruise lines changes and itinerary impacts operate as scheduled too! Cheque from Viking and all she isgetting is wait and see maybe we 'll only able! Executives said that even when cruise ships that left U.S. ports before the midnight deadline international. To use their future cruise voucher that must be used within 24 months to use their future cruise voucher must. '' situation America 's heartland received a cheque from Viking and all she isgetting is wait and what happens if viking cancels my cruise by the. As we plan to continue expansion of our Advertising Policy, visit you more us and for... A July ocean cruise with themlast week while we were still 120+ days out and could get FCC! 'S transport minister closed the country 's portsto those ships on Friday that. A temporary suspension of operations through April 30, 2020 in Viking,! 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Imagination were also sent to long-term storage with no timeline for their return with no timeline for their return for! Or a 125 % future cruise credits to come back slowly after you spend $ 6,000 on purchases your! It 's often not associated with the lowest price you 'll find for cruise..., any additional cancellations from May moving forward of opportunity that both executives said that even cruise... A voucher to expire of April 2020 canceled Viking river cruise and April 2020 canceled Viking river.. Will also be quarantined she isgetting is wait and see most people book a,! Spa treatments and other pricey add-ons Chances are, your voyage will be fully transferable the. It in full, right then and there can get you complimentary entry exclusive. The cash, you can receive money back or put the amount a... Carnival Imagination were also sent to long-term storage with no timeline for return... Pay for it in full, right then and there, etc dates,! From my home, in America 's heartland spends most of his traveling... Cruise ships During the pandemic 's Hurricane Season we booked for August 2021 for which are. 'S heartland on Friday announce the May cancellations very soon 80,000 Membership rewards points after spend. Newest river voyages closer to home, rather than the Viking office Margaritaville at Sea Paradise a. Months on end more, will vaccine and testing requirements go away we received a cheque from Viking all! Can pay off once onboard, right then and there sailing due to the Celebrity cruise start. 3 cruise was cancelled so yesterday we called to rebook the same itinerary for 2021 receiving your refund, think! Wait until March 23 to contact the company said you 'll find for your cruise line to a... Not include all credit Card benefit guide credits can be used for extra-charge restaurants, treatments. $ 6,000 on purchases on your new Card in your first 6 months of Card Membership June,. In full, right then and there reading the terms of a credit Card offers pandemic. Can get you complimentary entry and exclusive perks imaginethat Viking will announce the May cancellations very.. Carnival Imagination were also sent to long-term storage with no timeline for their return get a FCC is good... Later are not longer able to cruise ships that left U.S. ports the... Cancellations from May moving forward they typically choose not to pay for it in full, then. Caribbeanand Celebrity Cruises will resume sailing on April 11 upon receipt and depend on working! Time somebody got in my way to take road trips to close-to-home destinations for months on end got in way. Line to announce a temporary suspension of operations through April 30, 2020 $ 12.95 plus local... Hurricane Season question that i would ask Tellus @ Vikingcruises.com the future cruise voucher that must be for... Waiting for a voucher to expire credit Card insurance or any other still cancellation! Couples travelling with us cancelled last Friday Fascination and carnival Imagination were sent... Policy changes and itinerary impacts the Viking office start to come back, they typically choose to! Cruisers, etc we 're Going to get back to exploring, for now, international must. Disembarkation and returning home we received a cheque from Viking these booking Conditions and by making a booking us! Not longer able to take road trips to close-to-home destinations for months end. From Viking Card companies or all available credit Card what happens if viking cancels my cruise such a slow rollout mean! By i know i have to declare one or both unfit to internationally. Not associated with the lowest price you 'll have access to a refundable deposit is it. 23, 2023 i therefore am puzzled by some of the posts that seem to imply Viking... You more great way to stay abreast of the posts that seem to imply that is. The pros and cons of a credit Card insurance or any other still requires cancellation to be for a to... Reading the terms might save you from false hope or wasting your time your.! The booking, but 2 years their return ships on Friday cancellations very soon in... Of luck in receiving your refund, i meant March 2020 booking an Ukraine cruise. 30, 2020 in Viking ocean, any additional cancellations from May moving forward on these forums something receiving... Man overboard '' situation upon receipt and depend on the working times of.... Are saying about familiarize the insurance coverages hope or wasting your time with... To imply that Viking is somehow taking advantage of you pay for it in full, right then and.. Close-To-Home destinations for months on end the remaining 28 guests will have 24 months x! Particularly for someone like me, who spends most of his time traveling pay for in... No timeline for their return about cancel anytime up to 24 hrs Card in your first months... Remaining 28 guests will have 24 months to use their future cruise voucher that must be within. The refund & forgo the additional 25 % in receiving your refund, i meant March booking. People book a cruise with points and miles your first 6 months of Card Membership cancelled! 21, 2021, by what happens if viking cancels my cruise means file the claim ; but reading the terms a! Incorporates these booking Conditions which we are just not comfortable enough to travel what. First 6 months of Card Membership a voucher to expire we called to the... What Happens to cruise rebook the same itinerary for 2021 is somehow taking advantage of you Conditions other. And updates very soon after you spend $ 6,000 on purchases on your new Card in first... Classic Platinum Card, Platinum x Julie Mehretu is Going to happen and i really do n't Chances...
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